UX Design Lead, User Experience Design Job at OneMain Financial in Wilmington

Job description

OneMain is on a mission to build and scale industry-leading digital experiences that empower millions of customers across web and mobile platforms.

We’re looking for a seasoned UX Design Lead who can bring depth, clarity, and strategy to create value, lower barriers to entry, and accelerate product adoption throughout the customer journey.

In this pivotal role, you willbe responsible for improving user-facing features and functionalities that are shared across multiple product lines or teams—including things like design systems, marketing and communications experiences, or platform services used by various product development groups.The goal is to create consistent, high-quality experiences while also driving efficiency and reducing redundancy.

This role requires a unique blend of craft excellence, research proficiency, stakeholder collaboration, and inspirational leadership to guide a team of designers across product experiences.

The ideal candidate is a passionate, empathetic, and visionary design leader who thrives at the intersection of design, technology, and business strategy.

About OneMain Financial

At OneMain Financial, our mission is to improve the financial well-being of hard-working Americans.

As a leading provider of responsible credit for non-prime customers, we’re committed to being a trusted partner in helping individuals build brighter financial futures.

Whether it’s consolidating debt, covering medical bills, or managing unexpected home or auto repairs, we empower our customers with access to the funding they need—when they need it most.

About the Role
In this role, you'll partner closely with cross-functional teams, combining technical depth with a strong focus on user experience.

You’ll play a hands-on role in shaping the product roadmap—collaborating with Product to align on shared experiences and services across the broader portfolio.

You’ll work alongside Engineering to design intuitive experiences that serve a range of user personas and experience levels.

Leveraging product and user data, you’ll drive continuous improvement through thoughtful planning and iteration.

Direct engagement with field teams and customers will be key to deepening product value and impact.

As part of our digital organization, you’ll also help mentor and learn from a team of experts, fostering a culture of collaboration, quality, and innovation.

We’re looking for a UX design leader who:

• Leads creative problem-solving across cross-functional teams, elevating thinking across the organization while aligning with broader business goals.

• Proactively gathers, synthesizes, and applies insights from design research, competitive analysis, and data to inform strategic, full-featured product experiences.

• Owns and drives complex programs of work, collaborating fluidly with product, engineering, and other cross-functional partners.

• Attracts, hires, and mentors top-tier design talent, helping to grow and strengthen the team.

• Approaches design with a holistic mindset to ensure we deliver seamless, end-to-end customer experiences.

• Effectively manages multiple projects, adapting quickly to shifting priorities and business needs.

• Advocates for and applies Design Thinking across the organization, embedding it into how we solve problems.

• Communicates clearly and compassionately, fostering collaboration and psychological safety across teams.

• Comfort with ambiguity along with an ability to motive teams and partners.

This is an opportunity to lead with insight, drive change, and shape the future of lending experiences for millions of hard-working Americans.

What You bring to the Team

• Demonstrates deep customer obsession and product intuition, rooted in user research and insights, to shape and advocate for bold strategies across the Loan experience.

• Champions design excellence and the business value of UX through coaching, collaboration, and cross-org education.

• Brings a strong design aesthetic that blends brand expression with systems thinking.

• Communicates concepts clearly and persuasively to audiences at all levels.

• Leads and develops design talent, setting clear expectations and fostering a collaborative, psychologically safe team culture.

• Thinks strategically across time horizons—balancing near-term execution with long-term impact and business alignment.

• Cultivates an inclusive team culture that values equity, diverse perspectives, and better product outcomes.

• Builds strong cross-functional partnerships, aligning with senior leaders across Product, Engineering, Analytics, and Marketing.

• Drives operational excellence by identifying blockers, streamlining workflows, and improving focus, speed, and quality.

• Uses a metrics-driven approach to track design health, business impact, and team performance.

• Prioritizes effectively, balancing speed and rigor with high-leverage research methods tailored to the problem space.

• Brings strong product and market fluency, integrating user needs, competitive context, and business goals to inform roadmaps.

• Connects insights across UX, market, and brand research to shape cohesive, customer-centric strategies.

• Provides thought leadership to evolve research practices and elevate the role of insights in a fast-paced environment.
  

Required Qualifications and Skills

The ideal candidate is a highly motivated, detail-oriented, and dependable design leader who thrives in a fast-paced, collaborative environment.

You bring a strong sense of ownership and the ability to work effectively within high-performing, cross-functional product teams.

At OneMain, our teams span the East Coast, Midwest, and West Coast.

We embrace an iterative approach to discovering and delivering exceptional customer experiences—and we’re looking for someone who shares that mindset.

We’re seeking a candidate with the following:

• 10+ years of experience in product design or user experience

• 5+ years leading design projects, with experience managing designers or teams

• 3+ years of experience partnering with executive leadership on strategic initiatives

• A Bachelor’s degree in Product Design, Interaction Design, Fine Arts, or a related field—or equivalent practical experience

• Deep appreciation for the full spectrum of design disciplines: interaction, visual, content, motion, and research

• A proven track record of shipping products across platforms and geographies, and mentoring others through the process

• High proficiency with tools like Figma, Miro, Usertesting.com, Dovetail, and other standard design and research platforms

• A strong portfolio that demonstrates end-to-end thinking, critical problem-solving, and design craft across a range of work

• Demonstrated ability to collaborate effectively with cross-functional partners in Product, Engineering, Data, and Marketing

• A self-starter with excellent time management, organizational skills, and obsessive attention to detail
  

Preferred Qualifications

• Identified and set platform strategies, envisioned complex user interactions, and inspired teams to push the boundaries of what’s possible.

• Ability to showcase design thinking and high level of craft across platforms.

• Preferred experience working in a financial services industry, especially consumer lending.

Location:

This role is Hybrid.

You should be located within a commutable distance to one of our offices located in New York City, NY, Wilmington, DE, Baltimore, MD, Charlotte, NC, Fort Worth, TX or Irving, TX with expectations to be in the office Tuesday, Wednesday and Thursday.

Salary:

Target base salary range for Baltimore, MD and New York, NY is $140k - $160k, which is based on various factors including skills and work experience.

In addition to base salary, this role is eligible for a competitive compensation program that is based on individual and company performance.

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans.

Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow.

Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company.

At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work.

Getting people to a better place has made us a better company for over a century.

There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority.

That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances

• Up to 4% matching 401(k)

• Employee Stock Purchase Plan (10% share discount)

• Tuition reimbursement

• Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)

• Paid sick leave as determined by state or local ordinance, prorated based on start date

• Paid holidays (7 days per year, based on start date)

• Paid volunteer time (3 days per year, prorated based on start date)

OneMain Holdings, Inc.

is an Equal Employment Opportunity (EEO) employer.

Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

Required Skill Profession

Computer Occupations