UX Designer, Amazon Delivery Customer Experiences

Job description

Description
Have you ever experienced the delight of knowing you'll get a delivery exactly when and how you wanted it?

Amazon Delivery's Customer Experiences team (ADX CX) is seeking our next UX Designer to build on this delight and reimagine how millions of customers engage with their purchases after checkout.

In this role, you'll explore new ways for shoppers to understand and manage their orders, working directly with senior leaders and multi-disciplinary teams to connect evolving customer needs with emerging technologies.

Your work will focus crafting and driving innovative features that adapt to evolving expectations for convenience, control, and confidence in post-purchase experiences.

By uncovering insights and crafting intuitive solutions, you'll help re-shape how people think about and interact with their orders - from the moment they complete a purchase until it arrives and what happens next - turning all these into moments that customers can look forward to in shopping at Amazon.

Key job responsibilities
As a key driver in designing solutions and up-leveling the quality of our customer experiences, you will:
• Bring forward innovative ideas and solutions that raise the bar on customer's experience with delivery
• Advocate for the customer through objective data such as market analysis, customer insights, technical constraints/opportunities, and business insights
• Partner with business and development teams to plan and drive forward experience experiments and/or launches
• Quickly and thoroughly creating user flows, wire frames, visual designs, and prototypes to effectively concept and communicate detailed interaction behaviors that support decision making and development
• Assess and optimize the effectiveness of new and existing features by planning, performing, and advocating for validation techniques like usability testing, competitive analysis, and reviewing analytics insights.
• Present design work to UX partners, cross-disciplinary teams, and senior leaders

About the team
The Amazon Delivery’s Customer Experience team (ADX CX) team is a diverse group of designers and researchers that share our experiences and help each other succeed.

We operate within the broader Amazon Delivery Experience design organization that includes teams focused on operational and transportation experiences critical to the success of the holistic delivery journey.

We value individuals who drive inspiration, collaboration, and connection by bringing their authentic selves to work and respecting everyone’s unique voices.

We love complex problems, growing in fast-evolving environments, taking action, and learning from mistakes.

We champion the customer voice (spoken and unspoken) through objective insights that inform the collective design and increase customer empathy across Amazon.

Our creative work impacts millions of customers worldwide and we are proud to be a part of it.
Basic Qualifications
- 5+ years of design experience
- 3+ years of delivering design solutions as a UX designer or interaction designer experience
- Have an available online portfolio
- Experience in usability testing
- Knowledge of best practices for information architecture and design
- Knowledge of usability principles and techniques
- Experience designing and prototyping with tools such as Figma, Sketch, Illustrator, Proto.io, HTML or similar
Preferred Qualifications
- 2+ years of mass-market consumer web / mobile products experience
- Experience working in a collaborative team and working directly with developers for implementation of designs

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets.

The base pay for this position ranges from $106,000/year in our lowest geographic market up to $184,000/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company.

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits .

This position will remain posted until filled.

Applicants should apply via our internal or external career site.

Required Skill Profession

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