UX Process Lead

Job description

Job#: 2084457

Job Description:

Analyzes business process and practices in an effort to focus the design and implementation of information technology solutions that meet customer needs and business initiatives.

Collaborates on an on-going basis with the Programmer/Analysts.

Applies advanced analytical skills within functional area

Additional Job Details: Job Description: Experience Architect - Quality Excellence

Job Type: Contractor

Overview

NextEra Energy is looking for a forward-thinking and collaborative Experience Architect to join our team.

Reporting to the Manager, Experience Architecture, the experience Architect will act as a liaison between business partners and internal teams to ensure strategic application vision, user experience success, and the development of Human-Centered Design (HCD) delivery process maps.

The successful candidate will drive the adoption and delight of systems use by aligning business needs with process solutions.

Key Responsibilities

•Apply Process Quality Excellence:

•Utilize Six Sigma methodologies to identify process improvements and eliminate waste in experience design workflows.

•Implement data-driven approaches to measure and optimize user experience outcomes.

•Drive Strategic Application Vision:

•Collaborate with the Humanity Team:?Experience Architecture, Design and Project Success peers and other stakeholders within the organization to shape and drive a proactive strategic application vision.

•Organizes content and navigation for UX within dual systems

•Ensure digital strategies align with overall business objectives and user experience goals.

•Develop and Maintain HCD Delivery Process Maps:

•Partner with the Humanity Team:?Experience Architecture team to create and maintain HCD delivery driven process maps.

•Ensure the processes are comprehensive, detailed, actionable, and aligned with business client’s goals.

•Ensure Application Adoption and Delight:

•Focus on delivering an exceptional user experience that delights users and meets business needs.

•Maps user personas and journeys to align user needs and pain points.

•Support Tactical Execution and Research:

•Assist in the execution of discovery and research phases to gather essential insights and feedback.

•Contribute to client report-outs, ensuring stakeholders are informed and engaged.

•Deliver Project Accelerators:

•Support the development and implementation of project accelerators, including ongoing research and business knowledge.

•Help reduce discovery and design timelines by providing relevant insights and tools.

•Act as a Liaison to Business Partners:

•Serve as an advocate to the needs and translate them into digital strategies.

•Facilitate communication between business partners and internal HumanITy teams to ensure alignment and clarity.

Qualifications

•Bachelor’s degree in business, Operations Management, Quality Management, or a related field.

•Minimum of 5 years of experience in user experience, process improvement, quality management, or a related field.

•Six Sigma Green Belt certification preferred, with demonstrated experience in process improvement and quality methodologies.

•Strong understanding of Human-Centered Design (HCD) principles and their application in digital projects.

•Proven ability to develop and execute digital strategies aligned with business goals.

•Detail-oriented, analytical, and proactive in identifying and solving problems.

•Proficiency in digital strategy tools and project management.

EEO Employer

Apex Systems is an equal opportunity employer.

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe.

When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning.

We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.

We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.

Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.

You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Required Skill Profession

Computer Occupations