Venue Network/Telecom Service Manager

Job description

At NTT DATA, we know that with the right people on board, anything is possible.

The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence.

By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.



For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation.

With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes.

Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

 

Role Summary

The Venue Network (Telecom) Service Manager owns the end-to-end lifecycle of venue networking, IPT voice, and circuits (collectively referred to as telecommunications), from initial discovery through implementation, readiness testing, live operations, and continuous improvement.

This role blends hands-on technical leadership with operational orchestration: the VTSM becomes the venue's resident expert, maintains a complete working knowledge of all technologies deployed, and leads rapid troubleshooting across network, cabling, security, and telephony domains.

The VTSM influences outcomes through clear communication, decisive incident leadership, and people management (including directing an on-site team when assigned).

What Success Looks Like

· Fast, calm incident leadership that drives low MTTR and high first-time fix rates.

· Flawless event readiness through disciplined planning, rehearsals, and documentation currency.

· Seamless collaboration with L2 field engineers, senior (L3/L4/Architect) engineers, vendors, and client stakeholders.

· Healthy, observable networks with actionable telemetry and compliant security postures.

Core Responsibilities

1) Lifecycle Ownership (Discovery → Design → Readiness)

· Become the single source of truth for the venue's network/telecom footprint: rack elevations, port maps, VLAN/VRF segmentation, IP plans, dependencies, and runbooks.

· Coordinate and validate LAN/physical surveys; ensure cabling standards and labeling practices are followed to the letter.

· Align venue designs to program standards (e.g., Zero-Trust segmentation, NAC/AAA, Cisco SD-Access) and ensure security and monitoring hooks are in place from day one.

2) Implementation & Cutover Leadership

· Orchestrate and, when necessary, hands-on lead rack/stack, cabling, device upgrades, and baseline configurations; ensure acceptance tests and failover drills are completed.

· Oversee installation, configuration, and testing of Cisco Catalyst switches/Client/firewalls and related platforms; coordinate integration with SD-WAN and telephony.

· Partner with senior engineers to validate design intent (routing, switching, wireless, segmentation) and quality-gate changes before go-live.

3) Operations, Incident & Problem Management

· Serve as the venue's primary incident commander: triage, isolate, and drive cross-technology troubleshooting until restoration; convene "war rooms” and escalate effectively.

(Leverages L3/L4/Architect guidance where needed; mentors L1/L2 responders.)

· Operate and interpret telemetry from Cisco Catalyst Center (formerly DNA Center), ThousandEyes, SIEM/XDR, Client, and Firepower to detect, diagnose, and prevent service degradations.

· Run post-incident reviews with clear root cause, corrective actions, and preventive measures tracked to closure.

4) People Leadership & Stakeholder Communication

· Lead an on-site venue support team (where assigned); schedule coverage, coach L2 engineers, and foster a blameless, action-oriented culture.

· Communicate status crisply to venue operations, client stakeholders, and program leadership—before, during, and after events; translate complex topics into business-impact terms.

· Coordinate vendors and cross-functional partners to meet SLAs/SLOs and event-readiness milestones; ensure change windows are respected and risks mitigated.

5) Documentation, Asset & Change Control

· Maintain accurate, living documentation: network diagrams, configs, SOPs, emergency procedures, and test scripts; keep asset inventory current.

· Enforce rigorous change management with back-out plans and pre/post validation steps.

Technical Domains & Tooling

· Routing/Switching & Segmentation: VLANs, VRFs, QoS; policy-driven segmentation in line with Zero-Trust.

· Cisco SD-Access: Required network architecture for segmentation, policy enforcement, and automation across venue infrastructure.

· Wireless: Design/optimization and operational oversight of enterprise Wi-Fi (e.g., Cisco 9800 & 9100-series Client).

· Structured Cabling: Copper/fiber (single & multi-mode), terminations, testing, labeling, patch-panel hygiene.

· Security & Access: Client (NAC/AAA), Firepower NGFW, Secure Endpoint/XDR, SIEM integration.

· Observability & Automation: Cisco Catalyst Center, ThousandEyes, CAIT/CI-aligned operational testing.

· Telephony: Cloud IP telephony (e.g., Webex Calling), endpoint provisioning and call-flow readiness.

Required Competencies

· Organizational excellence: Plans ahead, sequences complex activities, documents obsessively, and keeps the venue "audit-ready” at all times.

· Troubleshooting mastery: Hypothesis-driven diagnosis across layers 1–7; comfortable jumping from cabling to routing to wireless to security tooling without hand-offs.

· People & communication: Clear, confident communicator under pressure; able to lead bridge calls, coach L2s, and brief executives with equal fluency.

· Customer focus: Anticipates venue operations needs; navigates trade-offs to protect the event experience.

Qualifications

· Experience: 5+ years in telecommunications/network operations or service management; event/venue or multi-site environments preferred.

(Mix of hands-on L2-style field work and L3-level coordination is ideal.)

· Certifications: Cisco certifications (e.g., CCNP/CCIE) strongly preferred.

· Knowledge base: IP, VLANs, routing protocols (OSPF/BGP/EIGRP), wireless design, and network security principles.

· Tools: Proficiency with Catalyst Center, ThousandEyes, SIEM/XDR, Client, Firepower; familiarity with Webex Calling.

· Nice to have: Automation/orchestration exposure (Ansible, Python, Terraform) and hybrid/cloud networking awareness.

KPIs & Operating Cadence

· Reliability: MTTR, SLA/SLO attainment, change success rate, and incident recurrence trend.

· Readiness: % of documented systems with current diagrams/runbooks; test-event pass rate; cutover rehearsal outcomes.

· Team Effectiveness: Ticket aging/throughput, knowledge base contributions, and L2 skill uplift (mentoring outcomes).

· Stakeholder Satisfaction: Post-event and post-incident feedback scores; timely and accurate status communications.

Working Conditions

· Venue-based work with event-driven hours (nights/weekends/holidays possible); on-call participation and occasional travel to support test events or adjacent venues.

· Ability to coordinate and, when necessary, assist with field activities in live environments (in partnership with L2 resources).

About NTT DATA Services:



NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas.

As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers.

We are committed to our clients' long-term success.

Visit (url removed) or LinkedIn to learn more.



NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.

We are committed to creating a diverse and inclusive environment for all employees.

If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.



Where required by law, NTT DATA provides a reasonable range of compensation for specific roles.

The starting hourly range for this role is ($90.78 to $110.35 on w2).

Actual compensation will depend on several factors, including the candidate’s relevant experience, technical skills, and other qualifications.



This position is eligible for company benefits that will depend on the nature of the role offered.

Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

Required Skill Profession

Management