Vice President, Client Engagement

Job description

**Overview**

**How You’ll Make an Impact**
As Vice President of Client Engagement at Epsilon, you'll be the leader and driving force behind orchestrating large teams that deliver our PeopleCloud MarTech, AdTech, and Data solutions and services across one of our largest enterprise clients.

By working within our Power of One model, you'll collaborate across multiple Publicis Groupe agencies to provide seamless, integrated solutions that deliver exceptional outcomes and value for clients.

Your role will involve cultivating day-to-day partnerships with both clients and internal teams, ensuring that our services consistently meet and exceed client expectations.

Through your leadership, you'll foster cohesive, strategic relationships that highlight our commitment to ensuring successful engagement and contributing to business growth.

You’ll be accountable for overall client satisfaction, tying Epsilon value to client’s business objectives, and overall profitability.

**What You’ll Achieve**

+ Drive collaboration with internal teams throughout the client lifecycle, serving as a vocal leader in engagements.
+ Orchestrate and deliver on multiple solutions and products, translating expectations across stakeholders.
+ Establish and nurture client relationships to ensure satisfaction with our products and services.
+ Enhance customer value by ensuring a deep understanding of client needs, behaviors, and outcomes.
+ Develop a high-performing team focused on driving profitable client engagements.
+ Collaborate with global teams to align efforts and harmonize methods for sustained quality.
+ Facilitate effective communication among clients, project teams, and stakeholders, contributing to knowledge-sharing and best practices.
+ Implement scalable, repeatable processes to ensure excellence in the delivery of client solutions and business retention.

**Who You Are**

+ **What you’ll bring with you** :
+ 15+ years of professional experience in management consulting or a marketing & advertising agency in a highly matrixed global environment with expertise in MarTech and/or AdTech.
+ Proven managerial experience with exceptional skills in relationship-building, cross- organizational partnering, and driving results through influence and negotiation.
+ Dynamic leader adept at connecting the dots between clients and delivery teams, skilled in managing expectations and building positive relationships.
+ In-depth understanding of industries supported, with the ability to apply business offerings at the senior level and identify growth opportunities.
+ **Why you might stand out from other talent** :
+ Experience leading the client relationship management and delivery of a long-term strategic account.
+ Expertise and knowledge in the full ecosystem of MarTech and AdTech.
+ Healthcare industry experience with an understanding of the trends and challenges.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

(https://www.youtube.com/watch?v=xpjtfpntuv8&t=1s)

**Additional Information**

**When You Join Us, We’ll Create Something EPIC Together**
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem.

For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice.

1 View of their universe of potential buyers.

1 Vision for engaging each individual.

And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology.

We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements.

Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.

Epsilon is a global company with more than 9,000 employees around the world.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers.

We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:

+ **Act with integrity.** We are transparent and have the courage to do the right thing.
+ **Work together to win together.** We believe collaboration is the catalyst that unlocks our full potential.
+ **Innovate with purpose.** We shape the market with big ideas that drive big outcomes.
+ **Respect all voices.** We embrace differences and foster a culture of connection and belonging.
+ **Empower with accountability.** We trust each other to own and deliver on common goals.

**Because You Matter**

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first.

Our benefits encompass a wide range of offerings, including but not limited to the following:

+ **Time to Recharge:** Flexible time off (FTO), 15 paid holidays
+ **Time to Recover:** Paid sick time
+ **Family Well-Being:** Parental/new child leave, childcare & elder care assistance, adoption assistance
+ **Extra Perks:** Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms.

**Epsilon is an Equal Opportunity Employer.** Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law.

Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.

**For San Francisco Bay and Los Angeles Areas:** Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance.

Applicants with criminal histories are welcome to apply.

#LI-CK1

Required Skill Profession

Other General