Virtual Auto Adjuster EST / CST

Job description

The world isn’t standing still, and neither is Allstate.

We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs.

That’s why now is an exciting time to join our team.

You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount.

We empower every employee to lead, drive change and give back where they work and live.

Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams.

For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face.

We acted with conviction to advocate for seat belts, air bags and graduated driving laws.

We help give survivors of domestic violence a voice through financial empowerment.

We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

We are the Good Hands.

We don’t follow the trends.

We set them.

Sign on Bonus:

Sign-on Bonus:You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role.

This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

**Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus.

Allstate Benefits:

Being a part of Allstate means you receive a benefits package from Day 1 of employment.

This includes time off, healthcare, retirement, and more.

That is why as an Allstater, you’ll enjoy a Total Rewards package that includes:

A Day in the Life of a Virtual Auto Adjuster and what it takes to do the job!

As a Virtual Auto Technical Adjuster, you will enjoy the flexibility of working from your home daily, with occasional field work if there are increased demands in the local market.

Your primary responsibility will be to work within our Virtual Assist application, where you will play a pivotal role in reviewing, writing estimates, supplements, and total losses on our insured's or claimant's vehicles.

Utilizing advanced technology, you will conduct inspections remotely by analyzing photos and live videos.

Please note, you may be required to attend 1-week of training that will take place in Wheeling, IL.

Candidates for this role must reside in Eastern or Central time zone: CT, DE, FL, GA, IN, KS, KY, ME, MD, MA, MI, NH, NJ, NY, NC, OH, PA, RI, SC, TN, TX, VT, VA, WV, AL, AR, IL, IA, LA, MN, MO, MA, OK, WI, (and parts of FL, IN, KY, NE, ND, SD, TN)

This position is not available to residents of California, Alaska, Hawaii and Puerto Rico.

Preferred Qualifications:

You'll wear a few hats that will require a level of experience:

You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience:

The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each auto claim.

You lead with empathy, always.

The Investigator – you’ll confidently and independently investigate autoclaims by performing detailed reviews of damage and interpreting policies to determine coverage.

The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process.

You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.

The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.

With negotiations, you will incorporate tactics in handling challenging and complex situations.

The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.

The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on.

You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Notice of Licensing Requirement:

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor.

If applicable, you will be required to secure license(s) within 60 days of hire.

If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities.

May be required to perform other related duties as assigned.

Regular, predictable attendance is an essential function of this job.

Compensation offered for this role is $54,000.00-$73,200 per year and is based on experience and qualifications.

Required Skill Profession

Business Operations Specialists