Voice Over Internet Protocol (VOIP) Engineer

Job description

Voice Over Internet Protocol (VOIP) Engineer

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 25%

Type of Travel: Continental US

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**The Opportunity:**

A VoIP engineer designs, installs, maintains, and troubleshoots voice communication systems that use the internet protocol to transmit voice data, ensuring reliable and efficient communication for a company.

**Responsibilities:**

+ Design, configure, and deploy Cisco Collaboration solutions, including Unified Communications Manager (CUCM), Unity Connection, and Cisco IM & Presence
+ Develop and implement VoIP network architectures that meet DoD and Navy standards
+ Integrate VoIP systems with existing network infrastructure and ensure interoperability with other communication systems
+ Perform regular maintenance, updates, and patches to VoIP systems to ensure optimal performance and security
+ Troubleshoot and resolve VoIP-related issues, including call quality, connectivity, and configuration problems
+ Provide technical support and training to end-users and IT staff on VoIP systems and features
+ Ensure Collaboration systems comply with DoD security protocols and Navy-specific communication requirements
+ Implement and maintain security measures, including encryption, access controls, and monitoring, to protect Collaboration communications
+ Conduct regular security assessments and audits to identify and mitigate vulnerabilities
+ Create and maintain detailed documentation of Collaboration system configurations, network diagrams, and standard operating procedures
+ Generate reports on Collaboration system performance, usage, and security incidents
+ Collaborate with other IT teams to ensure seamless integration and operation of VoIP systems

**Qualifications:**

_Required:_

+ US Citizenship and an active Secret clearance
+ High School Diploma or equivalent
+ 5+ years of experience in VoIP engineering, with a focus on Cisco voice technologies
+ Experience with designing, implementing, and maintaining Cisco VoIP solutions
+ In-depth knowledge/experience of Cisco Unified Communications Manager (CUCM), Unity Connection, Cisco IM & Presence, and related technologies
+ Strong understanding of VoIP protocols (SIP, H.323, MGCP) and network protocols (TCP/IP, QoS)
+ Familiarity with DoD security protocols and Navy-specific communication requirements
+ Excellent troubleshooting and problem-solving skills
+ Strong communication and interpersonal skills

_Desired:_

+ Experience working in a DoD or Navy environment is highly preferred

**Physical Requirements:**

+ Must be able to remain in a stationary position 50%
+ Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
+ The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
+ Up to 25% travel or as needed.

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**What You Can Expect:**

**A culture of integrity.**

At CACI, we place character and innovation at the center of everything we do.

As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

**An environment of trust.**

CACI values the unique contributions that every employee brings to our company and our customers - every day.

You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

**A focus on continuous growth.**

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

**Your potential is limitless.** So is ours.

Learn more about CACI here.

(https://careers.caci.com/global/en/life-at-caci)

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**Pay Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.

Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

We offer competitive compensation, benefits and learning and development opportunities.

Our broad and competitive mix of benefits options is designed to support and protect employees and their families.

At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Learn more here (https://careers.caci.com/global/en/employee-benefits) .

The proposed salary range for this position is:

$75,200-$158,100

_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._

Required Skill Profession

Other General