VOIP ENGINEER

Job description

<p>must be a US citizen or US resident</p><p><br></p><p>Living within 30 miles of san Fernando Valley</p><p><br></p><p><br></p><p><strong><span style="font-family: Times New Roman, serif">Position Summary:</span></strong></p><p><span style="font-family: Times New Roman, serif">The Senior VoIP Engineer is a critical technical role on the design, deployment, and maintenance of Voice over Internet Protocol (VoIP) systems.

This position requires deep expertise in VoIP technologies, network infrastructure, and telecommunications protocols.

The engineer will ensures the efficiency, scalability, and security of VoIP services while collaborating with cross-functional teams to align communication systems with organization objectives.</span></p><p><strong><span style="font-family: Times New Roman, serif">Essential Duties & Responsibilities:</span></strong></p><ul><li><p><strong><span style="font-family: Times New Roman, serif">VoIP System Design:</span></strong><span style="font-family: Times New Roman, serif"> Develop and implement VoIP architectures tailored to the organization's communication needs, emphasizing scalability, reliability, and security.</span></p></li><li><p><strong><span style="font-family: Times New Roman, serif">System Deployment & Configuration:</span></strong><span style="font-family: Times New Roman, serif"> Deploy, configure, and integrate VoIP systems, including hardware (Cisco UCS), software (Call Manager, Unity Connection, IM& Presence, UCCE, Attendant Console, VMWare and associated technologies), and network components(Cisco CUBE’s, router, and switches), ensuring seamless operation within existing infrastructure.</span></p></li><li><p><strong><span style="font-family: Times New Roman, serif">Optimization & Maintenance:</span></strong><span style="font-family: Times New Roman, serif"> Configure and optimize VoIP platforms for performance and cost-efficiency.

Monitor system performance, troubleshoot issues, and maintain high availability and quality standards.

Familiarity with tools such as RTMT and Wireshark is a plus.</span></p></li><li><p><strong><span style="font-family: Times New Roman, serif">Security Management:</span></strong><span style="font-family: Times New Roman, serif"> Implement and maintain robust security measures to protect VoIP systems from unauthorized access, fraud, and cyber threats.</span></p></li><li><p><strong><span style="font-family: Times New Roman, serif">Vendor Evaluation & Management:</span></strong><span style="font-family: Times New Roman, serif"> Assess and select vendors for VoIP solutions, negotiate contracts, and oversee vendor relationships.

Stay updated on industry trends to make informed decisions.

Manage SIP trunks and oversee VOIP circuit provisioning.</span></p></li><li><p><strong><span style="font-family: Times New Roman, serif">Documentation & Training:</span></strong><span style="font-family: Times New Roman, serif"> Develop detailed documentation on system configurations, troubleshooting guides, and best practices.

Conduct training sessions to ensure staff are proficient in system usage and maintenance.</span></p></li><li><p><strong><span style="font-family: Times New Roman, serif">Collaboration & Communication:</span></strong><span style="font-family: Times New Roman, serif"> Work closely with IT teams, network engineers, and business units to understand requirements and ensure VoIP solutions align with organizational goals.

Provide regular updates and strategic recommendations to senior management.</span></p></li></ul><p><strong><span style="font-family: Times New Roman, serif">Education and Experience:</span></strong></p><ul><li><p><span style="font-family: Times New Roman, serif">Minimum of 5+ years of experience designing, implementing, and supporting VoIP systems in enterprise environments.</span></p></li><li><p><span style="font-family: Times New Roman, serif">Strong expertise in VoIP protocols (e.g., SIP, RTP, SRTP), codecs, QOS, and signaling standards.</span></p></li><li><p><span style="font-family: Times New Roman, serif">Solid understanding of network protocols (TCP/IP, DHCP, DNS) and network security principles.</span></p></li><li><p><span style="font-family: Times New Roman, serif">Proficiency with VoIP platforms, such as Cisco Unified Communications Manager, Cisco Unified Contact Center Enterprise, and WebEx.</span></p></li><li><p><span style="font-family: Times New Roman, serif">Analytical and problem-solving skills with keen attention to detail.</span></p></li><li><p><span style="font-family: Times New Roman, serif">Relevant industry certifications (e.g., CCNA Collaboration, CCNP Collaboration, and WebEx badges) are preferred.</span></p></li><li><p><span style="font-family: Times New Roman, serif">Flexibility to work outside regular business hours for maintenance and emergency tasks.</span></p></li><li><p><span style="font-family: Times New Roman, serif">Occasional travel may be required for meetings, training, or onsite support.</span></p></li><li><p><span style="font-family: Times New Roman, serif">Commitment to continuous learning and staying current with emerging technologies.</span></p></li></ul><p> </p>

Required Skill Profession

Engineers