VOIP Technician at Zones | United States Jobs Expertini

Generating PDF...

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain.

Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services.

Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.

Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

As a VoIP Technician, you will work with Cisco, Avaya and NEC PBXs and peripherals at client locations.

You will provide consultation, design, installation, support, configuration/programming, MAC, update/upgrade, maintenance, troubleshooting and repair of voice and Fax network and system components, peripherals, and software.

The VoIP Technician also provides peripheral support of ancillary telephony systems, including but not limited to Call Accounting, Call Recording, ACD, E911, Faxing, VoIP conversion, discovery, implementation and testing.

What you’ll do as the VoIP Technician:

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Troubleshoot and resolved complex Telecommunication issues including voice and escalate as necessary
Gain an expert level understanding of VoIP concepts and a moderate Understating of Network components and architecture
Install and test phone equipment
Ability to work in NOC to identify and troubleshoot voice and Fax related issues
Provide excellent customer service/teamwork/skill to ensure the highest levels of customer satisfaction.
Serve as initial escalation point for technical support issues
Troubleshoot and report VoIP performance issues.
Responsible for resolving customer requests/issues in a timely manner.

What you bring:

Some level of Technical Training, recent Technical Degree and exposure to networking concepts
Some experience with Cisco Call Manager, Avaya and NEC centric hardware and peripherals preferred or the ability to learn troubleshooting of hardware and peripherals with on-the-job training
Valid Driver’s License and ability to operate a vehicle
Candidate must provide basic hand/telecommunications tools (7/16 nut driver or socket set, telecom snips, pliers, screwdrivers, etc.)
Flu Shot and Childhood immunizations to work in a healthcare setting
Familiarity with programming and operation of call accounting systems preferred
Experience working with sizeable customers >10,000 lines preferred
Experience with all telco interfaces: analog, digital, SIP, PRI preferred
Experience with voice recording systems preferred
Experience in the Data and Voice industry, especially in Cisco Call Manager, Avaya and NEC support and implementations preferred
Cisco CCNA Collaboration Certification preferred
Ability to read and understand blueprints preferred
Ability to identify and terminate phone lines preferred

Qualified candidates can expect an hourly range of $24.03 - $26.44.

#LI-LM1

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team.

Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, a 401(k) plan with matching provision, and many more.

Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.

At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture.

And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Zones participates in E-Verify.

E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.

About Zones

Quick Access Links

Job Details:
https://us.expertini.com/jobs/job/voip-technician-albany-zones-7bd4e25173f2/

Company Jobs:
More Zones Jobs

Location Jobs:
Jobs in Albany

Category Jobs:
Electrical and Electronic Equipment Mechanics, Installers, and Repairers Jobs

Don't Miss This Opportunity!

Zones is actively hiring for this VOIP Technician position

Apply Now

VOIP Technician

Job Overview

Ready to Apply?

Job Description

About Zones

Quick Access Links

Don't Miss This Opportunity!

VOIP Technician

Job Overview

Ready to Apply?

Job Description

About Zones

Similar Opportunities

Quick Access Links

Don't Miss This Opportunity!