VP, Claims & Deposit Processing

Job description

**Description**

**BANC OF CALIFORNIA AND YOUR CAREER**

Banc of California, Inc.

(NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the “bank”).

Banc of California is one of the nation’s premier relationship-based business banks focused on providing banking and treasury management services to small, middle-market, and venture-backed businesses.

Banc of California offers aa broad range of loan and deposit products and services, with full-service branches throughout California and Denver, Colorado, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies.

The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.

At Banc of California, our success is driven by our people, and we take pride in fostering an environment where everyone can reach their full potential.

We embrace a culture of empowerment, progressive thinking, and entrepreneurial spirit, ensuring our team members have an opportunity to make an impact and play an important role in the future of Banc of California.

Our core values – Entrepreneurialism, Operational Excellence, and Superior Analytics – empower us in creating a dynamic and inclusive workplace.

We are committed to supporting your growth and well-being with comprehensive benefits, career development programs, a variety of employee resource groups, and more.

TOGETHER WE WIN®

**THE OPPORTUNITY**

Responsible for all aspects of reviews related to fraud alerts for transactional activity from multiple sources.

Advises and assists management in making and implementing strategic decisions and objectives.

Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

**HOW YOU’LL MAKE A DIFFERENCE**

+ Leads a team to review potentially fraudulent activities, ensures minimizing losses to the organization & clients.
+ Coordinates cross-functional communication to resolve fraud situations and proactively provides recommendations to avoid fraud.
+ Team’s daily responsibilities to include and not limited to the following: reviews suspicious fraud alerts from multiple sources to protect the bank from fraud-related losses and improve customer experience: ACH & Check Claims/Disputes, Deposit Reviews from ATM/Mobile/RDC/In- Mail deposits, Mobile & Online access, Debit Card, review Risk Assessments.
+ Good working knowledge with Reg CC, ECCHO and NACHA rules.
+ Prepares reports and enters cases/incidents into the internal case management system.

Provides escalation and updates to supervisor regarding cases.
+ Identifies process improvements for future fraud prevention and proactive monitoring and makes recommendations to senior leader.
+ Maintains the Enterprise Fraud Risk Assessment, and recommends changes to current processes, responsibilities, and procedures to more adequately mitigate possible fraud schemes.
+ Works with management to define reporting needs and implement dashboards and metrics to monitor current and emerging risk trends, issues, and opportunities related to fraud prevention strategy and goals.
+ Interacts with Business Partners and Fraud Risk team as needed.

Works effectively across the organization to maximize company resources.
+ Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction.
+ Coaches and trains Senior Ops Analysts on best practices in risk management.
+ Works with Third Party provider to assess and/or improve business risk rules when needed.
+ Develops and maintains policies and procedures concerning fraud prevention, investigations, internal and external reporting such as suspicious activities reports.

Provides rationale as to the adequacy and effectiveness of policies and procedures.
+ Handles any special projects as assigned by management.
+ Fosters a culture of accountability, collaboration, speed, innovation, excellence and a positive work environment while continuously elevating the quality and caliber of our fiscal controls.
+ Involved with interviewing and hiring decisions.
+ Prepares and delivers employee performance evaluations, goal planning, and counselings.
+ Manages, supports, coaches and trains staff.
+ Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions.
+ Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
+ Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.
+ Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions.

The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.
+ Performs other duties and projects as assigned.

**WHAT YOU’LL BRING**

+ 2+ years of bank operations and operational risk management / loss prevention experience.
+ High School diploma or equivalent required.
+ Bachelor’s degree preferred.
+ Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti-Money Laundering (AML) and Customer Information Program (CIP), Right to Financial Privacy Act (RFPA, state and federal) and Community Reinvestment Act (CRA).
+ Knowledge of deposit, check, ACH, wire, debit/credit card, mobile and online banking and other payment channels operating rules.
+ Thorough understanding of bank operations, industry trends & best practices, ECCHO & NACHA rules.
+ Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner.
+ Must be able to establish peer relationships and communicate effectively with multiple company disciplines, cross-functional, and external teams.
+ Ability to apply sound judgment, effectively solves problems, and determines fraudulent activity consistently.
+ Understanding of electronic crimes as they relate to Wire, ACH, Debit card fraud and theft of credentials.
+ Excellent critical thinking and problem-solving skills.
+ Detail-oriented and process-oriented approach.
+ Accepts responsibility, ownership, and accountability for work results.
+ Ability to organize and prioritize workload.
+ Familiar with FiServ & PEP+ systems is a plus.
+ Proficiency in Word, Excel, Outlook and PowerPoint.

**HOW WE’LL SUPPORT YOU**

+ **Financial Security:** You will be eligible to participate in the company’s 401k plan which includes a company match and immediate vesting.
+ **Health & Well-Being:** We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).
+ **Building & Supporting Your Family:** Banc of California partners with providers that offeradoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.
+ **Paid Time Away:** Eligible team members receive paid vacation days, holidays, and volunteer time off.
+ **Career Growth Opportunities:** To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.

**SALARY RANGE**

The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.

Banc of California is an equal opportunity employer committed to creating a diverse workforce.

All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation.

If you require reasonable accommodation as part of the application process, please contact Talent Acquisition.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Equal Opportunity Employer
PacWest Bancorp and its affiliates are fully committed to the principles of equal opportunity and diversity.

We take pride in building a workplace culture where all employees feel supported and respected, and have equal access to career and development opportunities without regard to race, religion/creed, color, national origin, age, marital status, ancestry, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity/expression, sexual orientation, veteran status, physical or mental disability, medical condition, military status, genetic information, or any other characteristic protected by federal, state or local laws.

Required Skill Profession

Other General