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VP of Field Service Operations Job Opening In Aurora – Now Hiring Insight Global


Job description

Job Description
A manufacturing client is looking for a seasoned VP of Field Service Operations to lead our Blackwood, NJ headquarters, overseeing a dynamic team of 130+ professionals across field service, customer support, warranty, training, and aftermarket care.

This role is critical to driving operational excellence, team development, and customer satisfaction in a fast-paced, service-driven environment.

The ideal candidate will bring strong leadership experience from the manufacturing, material handling or large-scale field service industries, and have a proven track record of managing distributed teams and improving service delivery.

Key Responsibilities:
- Lead and mentor a team of 8 directors overseeing 80+ field service technicians, service coordinators, key account managers, purchasing, warranty billing, and warehouse staff.
- Drive operational performance across aftersales functions, including field service, warranty administration, training, refurbishments, purchasing, and billing.
- Collaborate with executive leadership and sales teams to align service operations with company goals and customer needs.
- Conduct regular 1:1s with directors, facilitate team meetings, and engage in customer-facing activities such as onboarding, troubleshooting, and relationship management.
- Oversee KPIs, budget planning, and strategic initiatives to maintain and grow revenue around $24M to $30M annually
- Partner with global colleagues in Germany and Canada to share best practices and improve service standards.

This is a permanent role that requires being onsite in Blackwood, NJ and 25% travel domestically to client sites and Colorado headquarters.

Compensation:
$130,000 to $200,000 per year annual salary.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role include: Medical, dental, vision, paid holidays, flex PTO, HSA, FSA and 401k matching plans, paid sick time as well as short and long term disability.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
-15+ years of leadership experience in field service operations with more than 50+ field service technicians
-Experience working in manufacturing, professional cleaning equipment or products in the commercial/industrial space that contain motors, batteries, etc.
-Customer-first mindset that allows for quality service, growth and retention
-Proven track record of improving teams, production and retention
-Strong organizational skills and ability to manage complex workflows across multiple departments

Required Skill Profession

Other General


  • Job Details

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Unlock Your VP of Potential: Insight & Career Growth Guide


Real-time VP of Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for VP of in Aurora, United States, highlighting market share and opportunities for professionals in VP of roles.

51965 Jobs in United States
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109 Jobs in Aurora
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Are You Looking for VP of Field Service Operations Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Insight Global adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for VP of Field Service Operations Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Aurora. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for VP of Field Service Operations?

Key qualifications for VP of Field Service Operations typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for VP of Field Service Operations Job Success

Insight Global interview tips for VP of Field Service Operations

Here are some tips to help you prepare for and ace your VP of Field Service Operations job interview:

Before the Interview:

Research: Learn about the Insight Global's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your VP of Field Service Operations interview at Insight Global, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Insight Global's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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