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Urgent! Warranty Services Project Manager Job Opening In Carlisle – Now Hiring Carlisle Companies Inc.

Warranty Services Project Manager



Job description

Job Description


Primary Function:

Carlisle Construction Materials , a worldwide leading diversified manufacturer of premium building products and related technology has an immediate opening for an  Warranty Services Project Manager  to join our  Warranty  Services team  in  Carlisle, PA  location.

The Project Manager, Warranty Services will work with customers to resolve and manage complex warranty claims ensuring the Carlisle Experience through premier customer service.

Work with owners and applicators to resolve problems, follow up with all field investigations and reports, and develop approval requests as necessary.

Some travel is required, but would be < 10%.

Duties and Responsibilities:

  • Process incoming leak complaints in accordance with established guideline and provide accurate documentation in the Claims system.

  • Determine projects which need to be investigated by a Technical Representative.

    Review investigative reports and administer follow-up actions, i.e., follow-up letters/emails to participants at the investigation.

  • Evaluate investigative reports to determine the need for competitive bids.

    Determine appropriate repair applicators to provide at competitive bids.

    Evaluate bids and determine the need to re-negotiate selected portions to obtain the best repair cost available.
  • Manage order process for materials required for repairs.

  • Monitor projects to completion which will include reviewing and ensuring accurate invoicing, identifying projects which need spot checks, closing out projects and implement costs controls on warranty expenditures and budget.

  • Set and maintain continuous improvement goals, provide technical assistance to warranty services team and customers, compile monthly reports, update claims system, coordinate activity with field technical staff.

  • Maintain proper interpretation of designs, warranties, and policies and procedures.

  • Knowledge, Skills & Abilities:

    Essential Full Performance Knowledge:

  • Warranty Interpretation (Material and Workmanship) Carlisle ResponsibilityOwner ResponsibilityApplicator Responsibility
  • Carlisle Repair Procedures By DesignsVarious MaterialsDetails and SpecificationsCleaningApproved Repairs
  • Company Policy & Practices SafetyPersonnelDepartmentRegional Personnel
  • Knowledge of Claims Systems/Office Procedures Warranty StatusDesign SystemsTypingData Entry (Job/Roofer)DocuwareDriveMicrosoft Office SuiteData Retrieval
  • Applicator Active/Inactive/Terminated StatusContactsSales history Awards/Ratings

  • Requirements


    Education & Experience Requirements:

  • Education: Bachelor’s degree Equivalency: Associates Degree with two years roofing or construction experience
  • Experience: Minimum 1-2 years of experience working with and/or understanding of commercial roofing or building materialsStrong communication skills both verbal and written, with the ability to deliver difficult messages in a professionally and maintaining strong relationshipsStrong presentation, negotiation, time and resource management skillsAbility to work in a fast paced, high stress environment


  • Required Skill Profession

    Computer Occupations



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