Web Chat Support Representative

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Join our dynamic team at Melinda Instal in the Construction industry as a Web Chat Support Representative.

You will be the first point of contact for customers seeking assistance through our online chat platform, providing timely and helpful responses to their inquiries.

Location: United States (Remote) Responsibilities: Engage with customers via web chat to address their questions and concerns Provide technical support and troubleshooting for our products and services Ensure customer satisfaction by delivering exceptional service and resolving issues promptly Maintain accurate records of customer interactions and transactions Collaborate with other departments to escalate complex issues as needed Requirements: Excellent written communication skills Strong problem-solving abilities Ability to multitask and prioritize in a fast-paced environment Familiarity with web chat platforms and customer service software Previous experience in a customer support role is a plus Qualifications: High school diploma or equivalent 2+ years of experience in customer service Proficiency in Microsoft Office Suite Knowledge of the Construction industry is preferred Benefits: Competitive salary and benefits package Opportunities for career growth and advancement Positive and collaborative work environment Employee discounts on company products Kvetelmnyek Excellent written communication skills Strong problem-solving abilities Ability to multitask and prioritize in a fast-paced environment Familiarity with web chat platforms and customer service software Previous experience in a customer support role is a plus Elnyk Competitive salary and benefits package Opportunities for career growth and advancement Positive and collaborative work environment Employee discounts on company products
High school diploma or equivalent
2+ years of experience in customer service
Proficiency in Microsoft Office Suite
Knowledge of the Construction industry is preferred

Pályakezdő
Excellent written communication skills Strong problem-solving abilities Ability to multitask and prioritize in a fast-paced environment Familiarity with web chat platforms and customer service software Previous experience in a customer support role is a plus