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Urgent! Windows 10 / 11 Support Engineer Job Opening In Raleigh – Now Hiring PlanIT Group

Windows 10 / 11 Support Engineer



Job description

PlanIT Group is seeking a Windows 10 / 11 Support Engineer for our Federal customer in the Raleigh, NC area.

The ideal Windows 10 / 11 Support Engineer is to provide support for all Windows 10-related issues, primarily researching endpoint analytics and investigating items that impact Windows 10/11 performance and end user experience.

Ability to evaluate endpoint analytical data and windows event/log data to identify areas of concern with workstation performance or issues driving incidents.

Job Title: Windows 10 / 11 Support Engineer

Location: Raleigh, NC or remote

Start Date: 05/19/25

Submit resumes: 05/06/25

Duration: One year plus annual extensions



The Endpoint Systems Platform Configuration office requires skilled Windows 10/11 Support Engineers.

The primary responsibility is to provide support for all Windows 10-related issues, primarily researching endpoint analytics and investigating items that impact Windows 10/11 performance and end user experience.

Description: Windows 10 / 11 Support Engineer (2 Resources)

  • Ability to evaluate endpoint analytical data and windows event/log data to identify areas of concern with workstation performance or issues driving incidents.
  • Investigate and identify root cause and remediation for identified Windows 10/11-related issues, including but not limited to:
  • Operating system issues
  • Software installation and configuration
  • Network connectivity issues.
  • Conflicting third-party applications
  • Monitor system performance and identify areas for improvement.
  • Work with other IT teams to troubleshoot and resolve complex technical issues.


  • Required skills:

    In-depth knowledge of Windows 10 operating system, including its features, architecture, and functionalities
  • Ability to install and configure Windows 10 operating system on multiple platforms, including laptops, desktops, and servers
  • Understanding of Windows updates, service packs, and patches, and experience with the installation and troubleshooting of these updates
  • Ability to troubleshoot and resolve hardware and software issues related to Windows 10 /11 operating system
  • Knowledge of network protocols and security protocols, such as TCP/IP, DNS, DHCP, and VPN
  • Knowledge of Active Directory services, Group Policy, and domain configuration
  • Experience with PowerShell scripting and command-line interfaces to automate tasks and streamline processes
  • Knowledge of WMI – Windows Management Instrumentation
  • Basic Knowledge of virtualization technologies, such as Hyper-V and VMware, and the ability to install and configure virtual machines on Windows 10 operating system
  • Excellent problem-solving skills and the ability to design, plan, and implement solutions to complex issues
  • Good communication skills and the ability to work well in a team environment while demonstrating personal initiative and the ability to work independently.


  • Desired skills:
  • In-depth knowledge of computer architecture, computer hardware components, and working knowledge of firmware, BIOS, and device drivers, as well as their optimization.
  • Understanding of Operating Systems principles including memory management, process management, threading, CPU scheduling, and security.
  • Proficiency with performance monitoring and profiling tools such as Microsoft Windows Performance Toolkit, ProcDump/ProcMon, PerfMon, Fiddler, Sysinternals, WinDBG, and Wireshark.
  • Ability to benchmark computer equipment and analyze results, comparing them against industry standards and optimizing accordingly.
  • Proficiency with scripting languages such as Python, PowerShell, Bash, or similar automation tools to create automated performance-monitoring tools.
  • Basic Knowledge of cloud-based infrastructures, such as Azure, AWS, or Google Cloud.
  • Good troubleshooting and problem-solving skills are necessary, including the ability to diagnose issues across multiple domains, such as software, hardware, firmware, network to resolve local or remote performance problems.
  • A deep understanding of how applications work on top of operating system internals.

    This includes a strong knowledge of how applications interact with file systems, the registry, network stacks, and system memory.
  • Knowledge of security concepts and an understanding of how operating system hardening impacts system performance and how to optimize system security without impacting performance.
  • Familiarity with encryption implementation and impact, such as SecureDoc or BitLocker.
  • Understanding of impact and compatibility of external docks and input devices, and how they may affect performance or stability
  • Deliverables:
  • Regular updates on the status of Windows 10 / 11 investigations
  • Reports on Windows 10 / 11 remediations
  • Documentation of system infrastructure and configurations
  • Additional Provisions:

    • Must be able to obtain a Position of Public Trust Clearance

    • Pass both a client mandated clearance process to include drug screening, criminal history check and credit check.

    • All candidates must be a US Citizen or US Permanent Resident only.

    • Candidate must have lived in the United States for the past 5 years.

    • Cannot have more than 6 months travel outside the United States within the last five years.

    Military Service excluded.

    (Exception does not include military family members.)


    Required Skill Profession

    Computer Occupations



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      Unlock Your Windows 10 Potential: Insight & Career Growth Guide


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