Wireless Product Support Engineer

Job description

As a Wireless Product Support Engineer, you’ll deliver advanced technical expertise for wireless patient monitoring systems across healthcare environments.

You’ll lead complex troubleshooting, drive service strategy improvements, and collaborate with global teams to ensure reliable performance and customer satisfaction.

**Your role:**

+ Develop and continuously refine product and solution support strategies to enhance reliability and serviceability.
+ Serve as a subject matter expert providing advanced (Level 3) escalation and diagnostic support for wireless and networked systems.
+ Partner with R&D, field service, and technical support teams to identify and resolve systemic product issues.
+ Develop and deliver service training and documentation for global field organizations.
+ Champion customer advocacy through proactive issue prevention, communication, and lifecycle support planning.

**You're the right fit if:**

+ You hold a BS in Computer Science, IT, Healthcare Informatics, or a related field.
+ You have a Biomedical or Hospital IT background or extensive knowledge in healthcare connectivity environments.
+ A minimum of 5 + years of experience with wireless networking (802.11), network troubleshooting, and tools such as Wireshark, Ekahau, NetAlly, and Omnipeek.
+ You hold or are pursuing CCNA, CCNP, CWNA, or CWTS certification (or equivalent).
+ You demonstrate strong communication, analytical, and scripting skills to drive resolution of complex technical issues.
+ You thrive in a collaborative, customer-focused environment that values innovation and operational excellence.
+ You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position .

**How we work together**

We believe that we are better together than apart.

For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company’s facilities.

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

**This is an office role.**

**About Philips**

We are a health technology company.

We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.

Do the work of your life to help improve the lives of others.

+ Learn more about our business (https://www.philips.com/a-w/about.html) .
+ Discover our rich and exciting history.

(https://www.philips.com/a-w/about/our-history.html)
+ Learn more about our purpose.

(https://www.philips.com/a-w/about/environmental-social-governance/our-purpose)
+ Learn more about our culture.

(https://www.careers.philips.com/na/en/our-culture-philips-careers)

**Philips Transparency Details**

The pay range for this position in (Cambridge, MA or Bothell, WA is $ 110,880

to $177,408.00.

The pay range for this position in (New Kensington, PA is $99,000 to $158,000.00

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

 

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.

Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

Details about our benefits can be found here (https://www.philipsusbenefits.com/) .

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

**Additional Information**

US work authorization is a precondition of employment.

The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits **will not** be provided for this position.

For this position, you must reside in **or** within commuting distance to Cambridge, MA, Bothell, WA or New Kensington, PA.

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#ConnectedCare

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce.

In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

Required Skill Profession

Other General