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Urgent! Workforce Management Analyst Job Opening In Lansing – Now Hiring Michigan Farm Bureau
Workforce Management Analyst
US-MI-Lansing
Job ID: 2025-8176
Type: Regular Full-Time
# of Openings: 1
Category: Customer Service/Support
Farm Bureau Center
Overview
Workforce Management Analyst Objective
To optimize staffing levels, streamline operations, and enhance Property/Casualty Customer Service’s (PCCS) effectiveness through data-driven workforce management strategies and solutions.
Workforce Management Analyst Responsibilities
Lead the design and maintenance of the PCCS Workforce Management (WFM) platform, specifically designed for forecasting and scheduling purposes.
Oversee the end-to-end process, from the creation and review to reporting, tracking, and adjustment of forecasts and schedules, ensuring optimal staffing and performance levels.
Effectively communicate forecasts and recommendations to PCCS leadership ensuring alignment with organizational goals and objectives.
Develop and maintain both long- and short-term models of contact volume and handle time by leveraging historical business trends and real-time business insights.
Conduct continuous analysis of available shift changes, staffing requirements, and time off allocations, incorporating historical call volume data and agent productivity data to ensure accurate forecasting and optimal resource allocations are met.
Investigate, interpret, and oversee department daily reports to ensure compliance with service standards in the PCCS department.
Formulate strategic recommendations derived from thorough analysis, data examination, and input from users and department management.
Maintain an understanding of initiatives affecting the PCCS teams’ workload and make necessary adjustments.
Apply effective workforce theories to address daily business challenges, achieving a balance between service levels, utilization, and occupancy for optimal efficiency.
Workforce Management Analyst Qualifications
Required
Bachelor’s degree in business, insurance, or computer science required, or equivalent experience may be considered.
One to two years of experience in the insurance industry or related field required.
Three to five years of experience in planning, analysis, design, testing, and troubleshooting of processing systems and management reporting systems required.
Three to five years of experience with workforce management activities required, preferably in a call center.
Willingness to pursue continuing job-related training and education required.
Must be passionate about contributing to an organization focused on continuously improving customer experiences.
Preferred
Technical background and experience within Farm Bureau system preferred.
Experience working in small-to-medium sized projects preferred.
Experience in process improvement preferred.
Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.
PM19
Compensation details: 58095-72619 Yearly Salary
PI35fe056f4424-30511-38630399
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Unlock Your Workforce Management Potential: Insight & Career Growth Guide
Real-time Workforce Management Jobs Trends in Lansing, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Workforce Management in Lansing, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 53384 jobs in United States and 187 jobs in Lansing. This comprehensive analysis highlights market share and opportunities for professionals in Workforce Management roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Michigan Farm Bureau is currently hiring and seeking a Workforce Management Analyst to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Workforce Management Analyst Jobs Lansing.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Michigan Farm Bureau adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Workforce Management Analyst Jobs United States varies, but the pay scale is rated "Standard" in Lansing. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Workforce Management Analyst typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Workforce Management Analyst interview at Michigan Farm Bureau, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Michigan Farm Bureau's products or services and be prepared to discuss how you can contribute to their success.
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