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Urgent! Workstation Support Analyst Job Opening In Charleston South Carolina – Now Hiring DP Professionals

Workstation Support Analyst



Job description

DPP is seeking a Workstation Support Analyst for an opportunity in Charleston, SC.

 

Work arrangement:


  • Onsite in Charleston, SC.

  • W2 position; 12 months 


Position summary:


  • The Workstation Support Analyst is responsible for configuring, installing, and maintaining desktop software and hardware.


  • Provides technical support and guidance to users.


  • Provide 2nd level desktop support to internal customers whether it be deskside or over the phone.


  • Respond to incident tickets where something no longer works that used to work as well as service requests involving installs, moves, adds, and changes to desktop hardware and software.


  • Responsible for asset management and security compliance of all desktop systems and print devices.


  • Support for Citrix/RDP access for users.

  • Hours: 8:00 AM-5:00 PM.

    Some travel to Mt. Pleasant, SC.


About the team:


  • The Workstation Support Analyst will join a team of 7 onsite staff and 5 remote team members across various locations.

  • The team is highly collaborative, with a mix of senior and junior professionals dedicated to delivering exceptional customer service to internal users.

  • Provides support for Citrix/RDP configurations across the organization from the Charleston office.

  • Also supports two local sites in Charleston.

  • The team values responsiveness, technical excellence, and a strong commitment to user satisfaction.



Required technologies:


  • Windows environment with Microsoft M365, IBM BigFix, Trellix, Cisco AnyConnect, ServiceNow.



Nice to have:


  • Experience with asset management systems, NetScout network analyzer, support of A/V systems, Citrix support.



Minimum required work experience:


  • 2 years of technical operations support experience


Required education/equivalency:


  • Associate Degree in Computer Science, Information Technology, or other job-related field;

  • OR, 2 years of job-related work experience.


Interested?

Learn more:


Click the apply button or contact our recruiter Hannah at (url removed) to learn more about this position (#(phone number removed)).



Authorized US Worker - Those authorized to work in the US are encouraged to apply.

We are unable to sponsor at this time.

EOE/AA/V/D



DPP offers a range of compensation and benefits packages to our employees and their eligible dependents.

Call today to learn more about working with DPP.

 


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