ZipRecruiter is hiring: Program Manager Live Video Monitoring in New York

Job Description

Job Summary

We are seeking a results-driven Program Manager to oversee the functional execution of our Live Video Monitoring operations across Sales, Technical Services, Installation, and Monitoring teams.

This role will have a direct impact on the overall financial performance of the Live Video Monitoring product line, ensuring operational efficiency, customer satisfaction, and profitability.

The ideal candidate will possess strong leadership and strategic planning skills to align cross-functional teams with the organization's financial and operational goals.

Key Responsibilities

Cross-Functional Coordination:

• Serve as the operational link between Sales, Technical Services, Installation, and Monitoring teams to ensure smooth product execution.
• Facilitate regular cross-departmental meetings to address challenges, share updates, and drive process improvements.
• Ensure alignment of team goals with the overall Live Video Monitoring strategy and financial targets.

Financial Performance

• Take ownership of the overall financial performance of the Live Video Monitoring product line.
• Develop and manage budgets, ensuring cost-effective execution across all operational areas.
• Identify revenue growth opportunities, control expenses, and optimize resource allocation to maximize profitability.
• Regularly analyze financial data and provide updates to leadership on performance metrics, trends, and corrective actions.

Sales Integration:

• Collaborate with the Sales team to define customer needs, establish expectations, and ensure solutions align with client requirements.
• Support Sales by providing technical insights and operational feasibility during pre-sales engagements.

Product Technical Leadership:

• Oversee the technical aspects of Live Video Monitoring operations, ensuring optimal system functionality and rapid issue resolution.
• Partner with the Technology and Sales Engineering teams to implement system upgrades and troubleshoot challenges.
• Support Technical Services through optimization of installation and burn in process as well as continuous evaluation and optimization of existing systems.

Installation Oversight:

• Ensure seamless installation of live video monitoring systems, ensuring proper coordination and scheduling across all teams.
• Develop and monitor installation KPIs to maintain consistency, timeliness, and quality across projects.

Central Station Monitoring Operations Management:

• Oversee the monitoring team to ensure adherence to service-level agreements (SLAs) and standard operating procedures (SOPs).
• Implement quality control measures and continuous improvement initiatives to enhance operational efficiency and effectiveness.

Data-Driven Decision Making:

• Leverage operational data to assess performance, identify trends, and recommend improvements across Sales, Technical Services, Installation, and Central Station Monitoring functions.
• Prepare comprehensive performance and impact reports for leadership and stakeholders.
• Client & Stakeholder Engagement:
• Act as the primary point of contact for escalated client concerns, resolving issues collaboratively and effectively.
• Partner with stakeholders to ensure consistent communication and alignment of product goals.

Qualifications

Experience:

• 7+ years of experience in product management, operations, or a similar role, with a focus on cross-functional coordination.
• Strong background in live/remote video monitoring systems, security services, or technical operations.

Education:

• Bachelor’s degree in business administration, operations management, information technology, or a related field.

Skills:

• Proven ability to lead cross-functional teams and drive operational success.
• Expertise in video monitoring technologies, installation processes, and monitoring center workflows.
• Exceptional project management, communication, and problem-solving skills.
• Proficiency in data analytics and tools for reporting and insights.

Qualifications:

• Certification in Project Management (PMP) or similar credentials.
• Experience with AI-driven video analytics or advanced surveillance systems.
• Familiarity with compliance and privacy standards related to video monitoring.

Benefits

• Competitive salary with performance incentives.
• Comprehensive health, dental, and vision insurance.
• Paid time off and professional development opportunities.
• A collaborative work environment fostering innovation and growth.

About Our Company

DGA Security is a high-growth security technology company.

Many of the world’s iconic brands trust DGA’s suite of security and monitoring services to protect their businesses, real estate and retail presences across North America.

With over fifty years of market dominance, we are a rock-solid company that is lucky enough to leverage today’s evolving technologies to enjoy continued aggressive growth.

From the moment you walk into our beautiful offices, you get the right entrepreneurial vibe with all the excitement and benefits you would expect.

However, DGA is serious about fostering a healthy work/life balance and time spent with the team will confirm that.

Most importantly you will have the chance to surround yourself with some of the best and brightest people around.

DGA is an Equal Opportunity Employer.

Here, we believe that embracing innovation is not just a core value, but a responsibility.

We are committed to building an inclusive and diverse workplace where everyone, regardless of , , , , , , or any other characteristic, feels valued and supported.

We provide equal opportunities to all applicants and employees and strive to foster a culture where are celebrated, and everyone's voice is heard.

Your unique perspectives and experiences are what drive us forward.