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Urgent! AWS Connect Engineer III Position in Addison - The Judge Group

AWS Connect Engineer III



Job description

Job Summary

The Judge Group is seeking an experienced AWS Connect Engineer III for a critical contract-to-hire opportunity in Addison, TX.

This role will be instrumental in leading the migration and expansion of a cloud-based contact center platform for a national healthcare provider.

The ideal candidate will bring deep technical expertise in AWS Connect and related AWS services, along with strong leadership and collaboration skills.

Key Responsibilities

AWS Connect Architecture & Integration

  • Design and deploy scalable, secure, and highly available AWS Connect-based contact center solutions
  • Integrate AWS Connect with services such as Lambda, DynamoDB, API Gateway, S3, SNS, and SQS
  • Develop custom contact flows, IVRs, queues, and AI-driven routing to enhance customer experience
  • Leadership & Collaboration

  • Lead cross-functional engineering teams and provide mentorship
  • Collaborate with business stakeholders, product managers, and UX teams to align technical solutions with business goals
  • Agile Development & DevOps

  • Champion Agile methodologies including sprint planning, standups, and retrospectives
  • Automate infrastructure provisioning using Terraform and support CI/CD pipelines with tools like Jenkins, Docker, and Azure DevOps
  • Enterprise Integration & Performance

  • Build and maintain integrations with CRM systems, third-party APIs, and enterprise applications
  • Monitor and optimize AWS Connect performance using CloudWatch and real-time metrics
  • Security & Compliance

  • Implement AWS security best practices and ensure compliance with PCI-DSS, GDPR, and other industry standards
  • Lead risk assessments and incident response planning
  • Project Overview

    Phase I: Tenant Migration

  • Immediate priority: Lift-and-shift migration of a live AWS Connect platform from a partner-owned AWS tenant to the client’s internal AWS environment
  • Recreate and validate all contact flows, permissions, integrations, and AWS resources to ensure seamless cutover
  • Phase II: Internal Ownership Transition

  • Support knowledge transfer from external teams and document system behavior
  • Help build and scale an internal AWS Connect engineering team
  • Phase III: Platform Expansion

  • Contribute to chatbot and IVR enhancements using natural language processing and AI/ML services
  • Support consolidation of legacy telephony systems into AWS Connect
  • Required Qualifications

  • Proven experience architecting and deploying AWS Connect solutions
  • Strong knowledge of AWS services: Lambda, S3, DynamoDB, ECS, IAM, etc.
  • Hands-on development experience in Python, , C#, or Java
  • Experience with Terraform and DevOps tools (Jenkins, Docker, Azure DevOps, Kubernetes)
  • Familiarity with Agile/SCRUM methodologies
  • Preferred Qualifications

  • AWS Cloud Certifications (strongly preferred)
  • Experience with VoIP, SIP, WebRTC, and other contact center technologies
  • Background in AI/ML integration for chatbots, speech analytics, and sentiment analysisAWS

  • Required Skill Profession

    Computer Occupations



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