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The Account Support Representative assures high quality customer service by resolving product/service problems, providing product information and processing product orders for wholesale accounts. This includes assisting wholesale accounts (i.e Macy’s, Costco, Belk), sales reps and management with inquiries and maintaining effective communication to provide on-going support to internal and external customers. This position provides account support and requires analytical skills, attention to detail and the ability to follow up.
Responsibilities:
•Process product orders and provide prompt and efficient response and resolution to all customers’ requests.
•Assist customers, sales reps and management with inquiries or issues concerning orders.
•Analyze, review and process customer’s request for return authorization and credits.
•Maintain effective communication with customers to provide on-going information flow as it relates to sales, promotions and problems to ensure accurate billings and shipments.
•Provide technical and/or product information as required to respond to customer inquiries.
•Create spreadsheet reports from data base queries to analyze seasonal or time based sales and order information.
•Develop and maintain professional relationships with the buying staff and sales team to maximize service levels to customers. Monitor and communicate needs for final order confirmations.
•Collaborate with the vendor compliance team on new account requirements, vendor requirement changes and other brand initiatives.
•Provide documents and change process recommendations as needed to resolve and prevent chargebacks.
•Perform such other duties as directed by the supervisor
•Must be flexible and willing to accept change
•Ability to handle difficult situations
Qualifications:
•High School diploma or its equivalent; Associate’s degree in related field preferred
•3+ years of related professional experience
•Customer Service Certification preferred
•Must display a mastery of intermediate Customer Service skills
•SAP and EDI experience required
•MicroStrategy experience preferred
•Excellent telephone communication skills
•Excellent listening skills
•Strong written and verbal communication skills
•Strong computer skills (internet, mainframe, Excel & Word)
•Strong organizational skills with the ability to multitask
•Ability to work in a fast paced environment
•Able to use Excel pivot tables
•Adhere to regular in-office presence, including to engage in in-person team interaction, meetings and collaboration.
•Perform other duties as assigned by supervisor as the company retains the right to change duties to this position.
•Must have authorization to work in the United States.
Physical Requirements:
•Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards.
•Ability to maintain regular and timely attendance consistent with the ADA, FMLA, and other federal, state and local standards and Company’s policy.
•Ability to remain in a stationary position for up to 8 hours per day
•Ability to constantly operate a computer, other office equipment and look at a monitor for up to 8 hours per day
•Ability to clearly and accurately communicate and exchange information verbally, in writing, or through other means in person, telephonically, or through virtual communication methods
•Ability to position self to reach at or below shoulder level
•Must meet departmental attendance and punctuality requirements
SPARC Group LLC is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce, and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment on the basis of race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, status as a covered veteran, status in the Uniformed Services of the United States, citizenship and any other characteristic protected by law. We are also committed to the full inclusion of qualified individuals in the job application and interview process.
Employees are expected to perform the essential functions of the position satisfactorily. In accordance with the Americans with Disabilities Act (ADA), the Americans with Disabilities Act Amendments Act (ADAAA), and applicable state disability laws, it is the policy of SPARC to provide a reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship. If a reasonable accommodation is required to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources department
Great News! We've discovered an exciting live job opportunity for a Account Support Representative position in Martinsville. This job is currently open for hiring/recruiting by SPARC Group LLC, exclusively for you at United States Jobs Expertini. Feel free to download the job details here.
Explore the current trends for Account Support Representative jobs in Martinsville and United States at Expertini. The following graph provides insights into the job market dynamics.
The work culture at SPARC Group LLC must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs SPARC Group LLC and also by visiting their official website through Google.
The World Cities Report 2020 sheds light on the intrinsic value of sustainable urbanization in United States, particularly within Martinsville. It explores this value from economic, social, and environmental angles, encompassing the intangible aspects that contribute to Martinsville's distinct character. Moreover, the report delves into the role of innovation and technology, the responsibilities of local governments, targeted investments, and the effective implementation of the New Urban Agenda in promoting sustainable urbanization globally. For a deeper dive into population growth trends and diversity in Martinsville, additional details can be found on Martinsville Wikipedia.
Yes, we found live job(s) for SPARC Group LLC in Martinsville.
Account Support Representative jobs are available in United States.
Exploring the cost of living in Martinsville. At Expertini.Com for Martinsville , we gauge it based on the percentage of earnings to living costs, typically ranging from 33% to 65% of your monthly income. This analysis empowers you to make informed decisions about your financial planning and lifestyle. Additionally, we recommend consulting with locals before making any moves to a new town.
The average salary range for Account Support Representative in Martinsville varies, but the standard pay scale is rated "Standard" in Martinsville. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at SPARC Group LLC follow the application process following the "Apply Now" button at United States Jobs Expertini and also you can visit SPARC Group LLC official career page and follow their application process.
Key qualifications for Account Support Representative typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
You can set up job alerts for Account Support Representative in Martinsville by creating a free job alerts on United States Jobs Expertini. Our Ai system will automatically notify you when new job listings matching your criteria become available.
Benefits for Account Support Representative positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for Account Support Representative on United States Jobs Expertini.
To improve your chances of getting hired for Account Support Representative, consider improving your skills. Also, make sure to check your Resume/CV Score with our free Resume Scoring Tool. Additionally, it is worth noting that United States Jobs Expertini has an in-built Ai Resume Scoring tool that will give you the matching score for each job based on your Resume/CV once it is uploaded. This can also help you align your Resume/CV according to the job requirements and enhance your skills if you fall short of them.
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