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Urgent! Assistant Director of Ticketing Operations Job Opening In San Diego – Now Hiring University of San Diego

Assistant Director of Ticketing Operations



Job description

Duties

and Responsibilities:


USD Athletic Ticket Office Operations



  • Supervise daily operations of the Athletic Ticket Office, including processing ticket sales, reconciling deposits, printing and/or digitally distributing tickets, and coordinating supply orders.

  • Provide day-to-day oversight and guidance to part-time staff by assisting with scheduling, training, and day-to-day task delegation under the direction of the Director.

  • Manages front office operations for athletic facilities.

  • Conducts outbound sales calls to alumni and potential season ticket holders as assigned.

  • Maintains and updates patron records to support future sales and marketing efforts.

  • Establishes and maintains close relationships with alumni relations, parent relations, University Center, undergraduate student government and various other departments on campus.

  • Works closely with all marketing and development personnel.  Plans, implements and develops ticket marketing and promotional incentives with marketing staff (i.e. brochures, etc.).

  • Provides support to the Athletics external affairs unit as needed.


Ticketing Support and Revenue Generation Initiatives



  • Implement ticket sale procedures, pricing plans, and promotional strategies for single-game and season tickets.

  • Maintains and implements operating guidelines for student athlete complimentary tickets.

  • Supports the development and execution of ticket marketing materials and targeted email campaigns in coordination with the External Affairs and Development teams.

  • Responsible for managing online ticket sales for athletic contests and non-athletic events, under guidance from the Director. 

  • Establishes and maintains good working rapport with other conference and non-conference ticket managers and administrators.

  • Assists with managing preferred seating plans for basketball, football, baseball and softball season ticket holders.

  • Prepares reports and contributes to the analysis of ticket sales, attendance trends, and season ticket growth.

  • Prepares and provides up-to-date ticket charts and reports upon request to supervisor.

  • Assists in coordinating the design and production of season tickets, packages, and single-game tickets.

  • Helps conduct outreach efforts to support group sales, fan engagement, and community involvement.


Certificates, Licenses and Registrations:



  • CPR/AED/First Aid Certification required within six weeks of employment


Special Conditions of Employment:



  • Availability to work long hours, nights and weekends.

  • Willingness to travel occasionally to away contests, NCAA events and WCC meetings, when appropriate and necessary.

  • Willingness to be on call for short notice events.

  • Minimal opportunities to take extended vacation during peak sports seasons.


Background check:  Successful completion of a pre-employment background check.


Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes. 





Job Requirements:

Minimum Qualifications:



  • Bachelor’s degree required.

  • At least one year of ticket center operations experience in a collegiate, professional or similar environment required.


Preferred Qualifications:



  • Experience working with ticketing systems strongly preferred. 

  • Experience with athletic season ticket holders strongly preferred.

  • Understanding of NCAA rules and regulations strongly preferred.

  • Strong customer service background preferred.


Performance Expectations - Knowledge, Skills and Abilities:



  • Ability to work independently and effectively with minimal supervision

  • Ability to establish and maintain effective relationships with colleagues, employees, and the general public

  • Excellent interpersonal skills to interact and work with a broad range of people using tact and diplomacy

  • Excellent communication skills, both written and verbal

  • Ability to remain calm under pressure

  • Strong organizational skills, with ability to handle several major projects simultaneously

  • Understanding of basic accounting principles

  • Strong customer service skills background and experience

  • Strong leadership skills and ability to provide guidance in the management of athletic camps, facilities and personnel






Required Skill Profession

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