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AWS Connect Engineer III Job Opening In Addison – Now Hiring The Judge Group


Job description

Job Summary

The Judge Group is seeking an experienced AWS Connect Engineer III for a critical contract-to-hire opportunity in Addison, TX.

This role will be instrumental in leading the migration and expansion of a cloud-based contact center platform for a national healthcare provider.

The ideal candidate will bring deep technical expertise in AWS Connect and related AWS services, along with strong leadership and collaboration skills.

Key Responsibilities

AWS Connect Architecture & Integration

  • Design and deploy scalable, secure, and highly available AWS Connect-based contact center solutions
  • Integrate AWS Connect with services such as Lambda, DynamoDB, API Gateway, S3, SNS, and SQS
  • Develop custom contact flows, IVRs, queues, and AI-driven routing to enhance customer experience
  • Leadership & Collaboration

  • Lead cross-functional engineering teams and provide mentorship
  • Collaborate with business stakeholders, product managers, and UX teams to align technical solutions with business goals
  • Agile Development & DevOps

  • Champion Agile methodologies including sprint planning, standups, and retrospectives
  • Automate infrastructure provisioning using Terraform and support CI/CD pipelines with tools like Jenkins, Docker, and Azure DevOps
  • Enterprise Integration & Performance

  • Build and maintain integrations with CRM systems, third-party APIs, and enterprise applications
  • Monitor and optimize AWS Connect performance using CloudWatch and real-time metrics
  • Security & Compliance

  • Implement AWS security best practices and ensure compliance with PCI-DSS, GDPR, and other industry standards
  • Lead risk assessments and incident response planning
  • Project Overview

    Phase I: Tenant Migration

  • Immediate priority: Lift-and-shift migration of a live AWS Connect platform from a partner-owned AWS tenant to the client’s internal AWS environment
  • Recreate and validate all contact flows, permissions, integrations, and AWS resources to ensure seamless cutover
  • Phase II: Internal Ownership Transition

  • Support knowledge transfer from external teams and document system behavior
  • Help build and scale an internal AWS Connect engineering team
  • Phase III: Platform Expansion

  • Contribute to chatbot and IVR enhancements using natural language processing and AI/ML services
  • Support consolidation of legacy telephony systems into AWS Connect
  • Required Qualifications

  • Proven experience architecting and deploying AWS Connect solutions
  • Strong knowledge of AWS services: Lambda, S3, DynamoDB, ECS, IAM, etc.
  • Hands-on development experience in Python, , C#, or Java
  • Experience with Terraform and DevOps tools (Jenkins, Docker, Azure DevOps, Kubernetes)
  • Familiarity with Agile/SCRUM methodologies
  • Preferred Qualifications

  • AWS Cloud Certifications (strongly preferred)
  • Experience with VoIP, SIP, WebRTC, and other contact center technologies
  • Background in AI/ML integration for chatbots, speech analytics, and sentiment analysisAWS
  • Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your AWS Connect Potential: Insight & Career Growth Guide


    Real-time AWS Connect Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for AWS Connect in Addison, United States, highlighting market share and opportunities for professionals in AWS Connect roles.

    4399 Jobs in United States
    4399
    1 Jobs in Addison
    1
    Download Aws Connect Jobs Trends in Addison and United States

    Are You Looking for AWS Connect Engineer III Job?

    Great news! is currently hiring and seeking a AWS Connect Engineer III to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at The Judge Group adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

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    The average salary range for a varies, but the pay scale is rated "Standard" in Addison. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for AWS Connect Engineer III?

    Key qualifications for AWS Connect Engineer III typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for AWS Connect Engineer III Job Success

    The Judge Group interview tips for AWS Connect Engineer III

    Here are some tips to help you prepare for and ace your AWS Connect Engineer III job interview:

    Before the Interview:

    Research: Learn about the The Judge Group's mission, values, products, and the specific job requirements and get further information about

    Other Openings

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    Final Thought:

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    By following these tips, you can increase your chances of making a positive impression and landing the job!

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