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Urgent! Call Center/Customer Support Executive (Phone Support/Writing Skills) Job Opening In New York – Now Hiring Trigyn Technologies
Job Description:
Trigyn's Direct Government Client has openings for Call Center / Customer Service Executive, who can work onsite in Long Island City, NY.
PLEASE NOTE:
• Selected Candidate (s) will be working Monday to Friday, 9 am to 5 pm
• Candidates may be required to provide a writing sample.
JOB DESCRIPTION:
The selected consultant will provide information to customers and perform clerical support.
Responsibilities will include, but not be limited to the following:
• Answer incoming calls, including calls needing translation by a language interpreter utilizing the Language Line.
• Listen to, clarify, confirm understanding of, and submit complaints along with pertinent contact information (unless anonymous) or relevant open Work Order numbers, in online form.
• Transfer callers to Customer Contact Center Representatives for maintenance related requests or provide information to callers on possible options if the call is not related to the department.
• Assess correspondence to determine when immediate attention or management intervention is required.
• Respond to telephone, e-mail and in-person inquiries from supervisors.
• Utilize computer databases/spreadsheets and information technology systems; research data needed to respond to inquiries.
• Perform clerical tasks and computer support as required.
Minimum Qualification Requirements:
• A baccalaureate degree from an accredited college or university; or
• An associate degree from an accredited college or university and two years of satisfactory, full-time experience responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or
• A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience as described in 2 above; or
• A satisfactory combination of education and experience.
Satisfactory, full-time experience working for a New York City government agency responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity may be substituted on the basis of one year of NYC government work experience for two years of the experience described in 2 above.
College credit may be substituted for the experience in a customer service, help desk or public information capacity on the basis of 30 semester credits for each year of the experience described in 2 above.
However, all candidates must possess a four-year high school diploma or its educational equivalent.
Preferred Skills:
• Experience with various computer programs, including online forms and portals.
• Excellent customer service, oral and written communication skills.
• Ability to work well independently and in a group environment.
NEW YORK CITY HOUSING AUTHORITY RESIDENTS STRONGLY ENCOURAGED TO APPLY
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Unlock Your Call Center Potential: Insight & Career Growth Guide
Real-time Call Center Jobs Trends in New York, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Call Center in New York, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 45295 jobs in United States and 934 jobs in New York. This comprehensive analysis highlights market share and opportunities for professionals in Call Center roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Trigyn Technologies is currently hiring and seeking a Call Center/Customer Support Executive (Phone Support/Writing Skills) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Call Center/Customer Support Executive (Phone Support/Writing Skills) Jobs New York.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Trigyn Technologies adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Call Center/Customer Support Executive (Phone Support/Writing Skills) Jobs United States varies, but the pay scale is rated "Standard" in New York. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
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Before the Interview:To prepare for your Call Center/Customer Support Executive (Phone Support/Writing Skills) interview at Trigyn Technologies, research the company, understand the job requirements, and practice common interview questions.
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