Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Call Center/Customer Support Executive (Phone Support/Writing Skills).
United States Jobs Expertini

Urgent! Call Center/Customer Support Executive (Phone Support/Writing Skills) Job Opening In New York – Now Hiring Trigyn Technologies

Call Center/Customer Support Executive (Phone Support/Writing Skills)



Job description

Job Description:

Trigyn's Direct Government Client has openings for Call Center / Customer Service Executive, who can work onsite in Long Island City, NY.


PLEASE NOTE:

• Selected Candidate (s) will be working Monday to Friday, 9 am to 5 pm

• Candidates may be required to provide a writing sample.


JOB DESCRIPTION:

The selected consultant will provide information to customers and perform clerical support.

Responsibilities will include, but not be limited to the following:

• Answer incoming calls, including calls needing translation by a language interpreter utilizing the Language Line.

• Listen to, clarify, confirm understanding of, and submit complaints along with pertinent contact information (unless anonymous) or relevant open Work Order numbers, in online form.

• Transfer callers to Customer Contact Center Representatives for maintenance related requests or provide information to callers on possible options if the call is not related to the department.

• Assess correspondence to determine when immediate attention or management intervention is required.

• Respond to telephone, e-mail and in-person inquiries from supervisors.

• Utilize computer databases/spreadsheets and information technology systems; research data needed to respond to inquiries.

• Perform clerical tasks and computer support as required.


Minimum Qualification Requirements:

• A baccalaureate degree from an accredited college or university; or

• An associate degree from an accredited college or university and two years of satisfactory, full-time experience responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or

• A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience as described in 2 above; or

• A satisfactory combination of education and experience.

Satisfactory, full-time experience working for a New York City government agency responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity may be substituted on the basis of one year of NYC government work experience for two years of the experience described in 2 above.

College credit may be substituted for the experience in a customer service, help desk or public information capacity on the basis of 30 semester credits for each year of the experience described in 2 above.

However, all candidates must possess a four-year high school diploma or its educational equivalent.


Preferred Skills:

• Experience with various computer programs, including online forms and portals.

• Excellent customer service, oral and written communication skills.

• Ability to work well independently and in a group environment.


NEW YORK CITY HOUSING AUTHORITY RESIDENTS STRONGLY ENCOURAGED TO APPLY


Required Skill Profession

Information And Record Clerks



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Call Center Potential: Insight & Career Growth Guide


  • Real-time Call Center Jobs Trends in New York, United States (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Call Center in New York, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 45295 jobs in United States and 934 jobs in New York. This comprehensive analysis highlights market share and opportunities for professionals in Call Center roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Call Center/Customer Support Executive (Phone Support/Writing Skills) Job?

    Great news! is currently hiring and seeking a Call Center/Customer Support Executive (Phone Support/Writing Skills) to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Trigyn Technologies adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying United States laws and regulations
  • What Is the Average Salary Range for Call Center/Customer Support Executive (Phone Support/Writing Skills) Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in New York. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Call Center/Customer Support Executive (Phone Support/Writing Skills)?

    Key qualifications for Call Center/Customer Support Executive (Phone Support/Writing Skills) typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Call Center/Customer Support Executive (Phone Support/Writing Skills)?

    To improve your chances of getting hired for Call Center/Customer Support Executive (Phone Support/Writing Skills), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Call Center/Customer Support Executive (Phone Support/Writing Skills) Job Success
    Trigyn Technologies interview tips for Call Center/Customer Support Executive (Phone Support/Writing Skills)

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Trigyn Technologies's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Call Center/Customer Support Executive (Phone Support/Writing Skills) interview at Trigyn Technologies, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Trigyn Technologies's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Call Center/Customer Support Executive (Phone Support/Writing Skills) Positions

    Setting up job alerts for Call Center/Customer Support Executive (Phone Support/Writing Skills) is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!