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Urgent! Client Experience Manager (Personal Lines) Job Opening In Rocky Point – Now Hiring Goodwin Recruiting

Client Experience Manager (Personal Lines)



Job description

Job Summary

Client Experience Manager


(Location: Long Island, NY – in-office preferred, hybrid/remote considered)

A growing independent insurance agency is seeking a Client Experience Manager to lead a personal lines customer service team.

This front-line leadership role is responsible for driving retention, coaching and developing staff, and ensuring high-quality service delivery in a fast-paced, call center–style environment.

What You’ll Do:

  • Lead, coach, and hold accountable a team of licensed account managers, assistants, and claims support.

  • Oversee personal lines and high-net-worth client service operations.

  • Design and execute retention and cross-sell strategies to improve client retention and revenue.

  • Track and analyze service metrics, ensuring efficiency and client satisfaction.
  • What We’re Looking For:

  • 5+ years of personal lines insurance service leadership experience.

  • Active P&C license

  • Strong background in retention/renewal strategies and performance management.

  • Applied EPIC experience preferred.

  • Personable, data-driven leader who thrives in a high-volume service environment.
  • Compensation: $85,000 – $100,000 base + performance bonus (commensurate with experience).

    #post


    Kylee Shimabuku


    Required Skill Profession

    Other Management Occupations



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