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Urgent! Contracts Manager Job Opening In North Manchester – Now Hiring Anchor Group Services



Job description

Job Role: Contracts Manager

Working Hours: 40 hours per week (flexible to meet the needs of the business)

Salary: £37,500 per annum + Car Allowance/Company Car

Position Location: Field-based, covering the North West area

Reporting to: Key Accounts Director

Overview

An exciting opportunity has arisen to join Anchor Group Services as a Contracts Manager, overseeing a prestigious security and cleaning contract along with several other contracts across the North West region.

This is a fantastic chance to join a growing organisation during a period of rapid expansion, where you’ll play a pivotal role in ensuring operational excellence and client satisfaction.

You will be responsible for leading and managing a Soft Services Manager and frontline staff, ensuring excellent service delivery and maintaining strong client relationships.

Reporting to the Key Accounts Director, you will play a key role in the day-to-day operations of these busy retail and corporate environments, ensuring compliance, high standards, and exceptional customer service.

Flexibility to travel across the north west region is essential.

Main Responsibilities:

  • Oversee and manage security and cleaning operations across multiple public facing (including shopping centres) and corporate sites.
  • Ensure all services are delivered within budget constraints for staffing, materials, uniforms, and consumables.
  • Provide leadership and support to a Soft Services Manager, ensuring effective staff management, welfare checks, and ongoing training.
  • Implement and maintain high standards of compliance, health & safety, and operational procedures across all locations.
  • Conduct regular site visits and audits, ensuring effective service delivery and compliance with client expectations.
  • Lead recruitment, disciplinary procedures, and performance management, with guidance and support from HR
  • Foster strong relationships with clients, acting as the main point of contact for operational issues and contract performance.
  • Monitor and report on Key Performance Indicators (KPIs) and ensure sites meet agreed Service Level Agreements (SLAs).
  • Oversee rostering, holiday planning, and sickness absence for site-based teams to always maintain effective cover.
  • Oversee stock levels of cleaning consumables and ensure efficient procurement processes.
  • Ensure the proper operation of Control Rooms, CCTV systems, and site security procedures in compliance with GDPR and licensing regulations.


Requirements

  • Experience of managing large, multi-site teams within the security and/or cleaning sectors.
  • Strong leadership and people management skills with the ability to motivate and develop teams.
  • Excellent communication and presentation skills, with experience engaging with clients and senior management.
  • Ability to manage change quickly and efficiently while maintaining high service standards.
  • Strong problem-solving skills with the ability to analyse and resolve operational challenges.
  • Knowledge of compliance, health & safety regulations, and employment law related to soft services management.
  • Proficiency in Microsoft 365 (Outlook, Word, PowerPoint, Excel) and workforce management systems (Timegate, Zoho, Partner System).
  • Experience in recruitment, disciplinary processes, and risk assessment management.
  • A flexible and adaptable approach to work, with a strong sense of teamwork
  • Full 5-year checkable employment history
  • A valid frontline SIA Licence (essential)


Benefits

  • Car allowance
  • Laptop and mobile phone
  • 25 days holiday per annum + 8 bank holidays
  • Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
  • Auto Enrolment Pension
  • Free Employee Assistance Programme 24/7 including access to counselling
  • Hospital Saturday Fund
  • Reward and Recognition awards

What’s Next?

If you think you have what it takes, APPLY NOW and we'll be in touch.

Other companies may call this role: Regional Operations Manager, Area Manager, Service Delivery Manager, Facilities Manager, Soft Services Manager, Site Operations Manager, Operations Manager, Field Services Manager, Client Services Manager, Multi-Site Manager, Security & Cleaning Manager, Portfolio Manager, Service Contracts Manager

Within commuting distance of: Manchester, Liverpool, Chester, Warrington, Preston, Bolton, Blackburn, Stockport, Wigan, St Helens, Southport, Burnley, Bury, Rochdale, Oldham, Salford, Lancaster, Crewe, Widnes, Runcorn, Ellesmere Port, Northwich, Macclesfield



Required Skill Profession

Operations Specialties Managers



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    Unlock Your Contracts Manager Potential: Insight & Career Growth Guide


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