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Urgent! CRM Analyst Job Opening In Boston – Now Hiring Charles River Associates



Job description

Responsibilities

CRM System Implementation and Management

  • Participate in the migration to our new CRM and marketing automation platform (Intapp Deal cloud and Dispatch), ensuring seamless data transition and system functionality

  • Build and maintain accurate client and prospect databases that support targeted content distribution strategies

  • Configure CRM workflows and processes that align with CRA's brand strategy and business development objectives

  • Ensure data integrity and implement quality control measures to maintain system effectiveness
  • Content Campaign Enablement

  • Develop and manage workflows for distributing thought leadership content to targeted client segments

  • Track basic engagement metrics to identify where market demand is being generated and through which clients

  • Create reporting frameworks that measure content campaign effectiveness and client interaction patterns

  • Support cross-functional teams with data insights that inform content strategy and client outreach
  • Cross-Functional Collaboration

  • Support the broader marketing team with data-driven insights for strategic decision making

  • Coordinate with other marketing functions to ensure CRM data supports activities (i.e. events, social media)
  • Required Qualifications

  • 2-4 years of experience with CRM systems and marketing automation platforms

  • Strong technical skills in data management, system configuration, and workflow design

  • Experience with CRM migrations and system implementations

  • Proficiency in data analysis and basic reporting/analytics tools

  • Detail-oriented approach with strong organizational and project management skills

  • Collaborative mindset with ability to work effectively across functional teams
  • Preferred Qualifications

  • Experience in professional services or B2B marketing environments

  • Familiarity with content marketing measurement and campaign tracking

  • Knowledge of marketing automation best practices

  • Understanding of sales and business development processes

  • Required Skill Profession

    Business Operations Specialists



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