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CRM Analyst Job Opening In Boston – Now Hiring Charles River Associates


Job description

Responsibilities

CRM System Implementation and Management

  • Participate in the migration to our new CRM and marketing automation platform (Intapp Deal cloud and Dispatch), ensuring seamless data transition and system functionality

  • Build and maintain accurate client and prospect databases that support targeted content distribution strategies

  • Configure CRM workflows and processes that align with CRA's brand strategy and business development objectives

  • Ensure data integrity and implement quality control measures to maintain system effectiveness
  • Content Campaign Enablement

  • Develop and manage workflows for distributing thought leadership content to targeted client segments

  • Track basic engagement metrics to identify where market demand is being generated and through which clients

  • Create reporting frameworks that measure content campaign effectiveness and client interaction patterns

  • Support cross-functional teams with data insights that inform content strategy and client outreach
  • Cross-Functional Collaboration

  • Support the broader marketing team with data-driven insights for strategic decision making

  • Coordinate with other marketing functions to ensure CRM data supports activities (i.e. events, social media)
  • Required Qualifications

  • 2-4 years of experience with CRM systems and marketing automation platforms

  • Strong technical skills in data management, system configuration, and workflow design

  • Experience with CRM migrations and system implementations

  • Proficiency in data analysis and basic reporting/analytics tools

  • Detail-oriented approach with strong organizational and project management skills

  • Collaborative mindset with ability to work effectively across functional teams
  • Preferred Qualifications

  • Experience in professional services or B2B marketing environments

  • Familiarity with content marketing measurement and campaign tracking

  • Knowledge of marketing automation best practices

  • Understanding of sales and business development processes
  • Required Skill Profession

    Business Operations Specialists


    • Job Details

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    Unlock Your CRM Analyst Potential: Insight & Career Growth Guide


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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Charles River Associates adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

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