Customer Relationship Management (CRM) System Administrator Seattle Promise

Job description

Position Summary

The Customer Relationship Management (CRM) System Administrator for Seattle Promise is a full-time position at Seattle Colleges District Office 

The position reports to the Associate Vice Chancellor of Public Relations and Strategic Initiatives and is a member of a districtwide team supporting strategic recruitment and retention planning and other initiatives showcasing Seattle Promise to prospective students, families, and the community.

The CRM Admin for Seattle Promise supports these efforts by working with the district's CRM administrator, communications and recruitment teams and recruitment, outreach, retention, and communications professionals in the Seattle Promise program and at North, Central, and South Seattle Colleges to implement and maintain a districtwide CRM.

This includes system configuration, report generation, training aids, and system maintenance.

The system administrator enters data and tracks communications with inquiries, coordinates datasets and records management.

It will also work with other departments to integrate data with other Seattle Colleges systems including the state student information system and the district student success software system.

This position is responsible for identifying and setting best practices and ensuring consistency with regards to system usage, configuration, development, testing, and data integrity.

It will encounter a variety of issues and be expected to do an analysis to determine which protocol is best.

It is responsible for providing day-to-day support and training of Seattle Promise CRM leads, when appropriate.

This position is funded by the City of Seattle`s Family, Education, Preschool, and Promise Levy which is fully funded through June 30, 2026, with possibility of extending with the renewal of the City`s Education Levy.

About Us

We are a district of three distinct colleges: North Seattle College, Seattle Central College, and South Seattle Collegs and five specialty training centers.

Which makes us the largest and most diverse community college district in the state of Washington, we are leaders in change and innovation.

Seattle Colleges is committed to recruiting dedicated faculty and employees who together create a welcoming academic climate that reflects the diverse backgrounds of our community, including ethnicity, national origin, religion, race, gender, gender identity, age, status as a veteran or disabled veteran, disability, political status, and sexual orientation.

As a Seattle Colleges employee, you will gain access to a including: 

Seattle Colleges staff and faculty also enjoy professional development opportunities and enrichment experiences in areas of their choice, including committee, workgroup, and affinity group opportunities.

Application Procedures:

Notice to Applicants: Seattle Colleges has moved to holding interviews virtually using video conference options such as or .

As such, if you are selected for an interview, please be prepared to hold your interview virtually.

Applicants must be currently authorized to work in the United States on a regular basis.

The employer will not sponsor applicants for work visas.

What you will be working on:

Database Management & Integration

User Support and Training

Marginal Job Functions

This description is not intended to cover every aspect of this job, we are a team that works together to meet the needs of those we serve, and every member of the team is expected to contribute, even beyond the specific responsibilities listed in this posting.

What you bring as a candidate (Any Equivalent Combination of Knowledge, Skills, Abilities, Education and Experience):

Physical Demands and Disability Accommodation

Persons with disabilities have the right to reasonable accommodation in all aspects of employment with Seattle Colleges.

This includes, but is not limited to, recruitment, application, interviewing, hiring, training, termination, conditions of employment, and any other employer-supported activities.

Applicants requesting accommodation should contact .

OFFICE SETTING:

Seattle Colleges follows the Americans with Disabilities Act (ADA) and provides the following information as a guideline for applicants: 

Seattle Colleges is committed to the concept and practice of equal opportunity for all its students, employees, and applicants in education, employment, services and contracts, and does not discriminate on the basis of race or ethnicity, color, age, hair texture or protective hairstyles, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, gender expression, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability.

In addition, reasonable accommodations will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.

Further, Seattle Colleges is committed to ensure that all employees and students work and learn in an environment that fosters mutual respect and professionalism, free from all forms of ¿bullying¿ behaviors, including ¿cyber bullying.

Students, employees, and applicants at Seattle Colleges can reach the or for questions about discrimination, harassment or grievance procedures.

Background Check Statement 

Required Skill Profession

Information And Record Clerks