- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Customer Service Representative / Dispatcher.
Urgent! Customer Service Representative / Dispatcher Job Opening In Fruit Cove – Now Hiring The Contractor Consultants
🔥 Grow Your Career with a Leading HVAC & Plumbing Team in Jacksonville! 🔥
Be the Voice Behind Exceptional Service at J&W Heating and Air + Plumbing
Position Title: Customer Service Representative / Dispatcher
Company: J&W Heating and Air + Plumbing
Pay Range: $18?$25 per hour (based on experience)
Industry: Residential HVAC / Mechanical
Location: Jacksonville, FL
Job Overview
J&W Heating and Air + Plumbing is looking for a driven and reliable Customer Service Representative / Dispatcher to join our team in Jacksonville, FL.
This full-time hybrid role is perfect for someone seeking a long-term career in a fast-paced and supportive environment.
As the first point of contact for our valued customers, you will play a vital role in scheduling service appointments, resolving concerns, and ensuring timely dispatching of our skilled technicians.
We are committed to providing high-quality HVAC and plumbing services to homes throughout Northeast Florida, and your work will directly support that mission every single day.
Who We Are
J&W Heating and Air + Plumbing has proudly served the Northeast Florida community for over 55 years.
Veteran-operated and locally rooted, we specialize in residential HVAC and plumbing repairs, maintenance, and installations.
Our culture is built on integrity, professionalism, and continuous growth.
Whether it's servicing homes seven days a week or supporting our employees through ongoing training and development, we take pride in being a team that delivers excellence.
Key Responsibilities-
Answer high-volume inbound calls and respond to emails professionally-
Schedule appointments for inspections, service calls, and estimates-
Dispatch technicians efficiently for installations and repairs-
Make outbound follow-up calls to existing customers-
Maintain and update customer records with accuracy-
Assist with managing the call board and technician workflow-
Process customer payments and invoices-
Handle customer concerns with professionalism and empathy-
Learn call scripts and apply them appropriately-
Promote and upsell services and products when applicable-
Collaborate with team members using tools like Google Suite, Slack, and ServiceTitan
Qualifications-
Minimum one year of dispatching or call center experience (HVAC, plumbing, or service industry preferred)-
Excellent verbal communication and listening skills-
Self-motivated with the ability to multitask in a fast-paced environment-
Familiarity with HVAC or plumbing terminology is a plus-
Proficient in Google Suite and dispatch software (ServiceTitan preferred)-
High school diploma or equivalent-
Ability to pass a background check-
Reliable attendance and availability for flexible shifts including weekends
Benefits-
Industry-Leading Pay-
Year-Round Work-
Advancement Opportunities-
Ongoing Training and Education-
Latest Technology & Tools-
Medical, Dental, and Vision Insurance-
Life, Long- and Short-Term Disability Options-
401(k) Retirement Plan with Company Match-
Paid Vacation & Holidays-
Bonuses, Spiffs, and Incentives-
Supportive, Veteran-Operated Team Environment
Schedule-
Full-Time-
Monday?Friday-
Weekend availability required-
Flexibility for hybrid office/remote work in Jacksonville, FL
Work Location-
Jacksonville, FL (Hybrid ?
On-site & Remote flexibility)
Equal Employment Opportunity (EEO) Statement
We are proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.
Compliance Notice
A background check will be completed as part of the onboarding process, in compliance with applicable laws
#SE25
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in Fruit Cove, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Fruit Cove, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 141548 jobs in United States and 28 jobs in Fruit Cove. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! The Contractor Consultants is currently hiring and seeking a Customer Service Representative / Dispatcher to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Representative / Dispatcher Jobs Fruit Cove.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at The Contractor Consultants adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Representative / Dispatcher Jobs United States varies, but the pay scale is rated "Standard" in Fruit Cove. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Representative / Dispatcher typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Service Representative / Dispatcher, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Representative / Dispatcher interview at The Contractor Consultants, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the The Contractor Consultants's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Customer Service Representative / Dispatcher is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!