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Customer Service Representative (onsite) Job Opening In Baldwin – Now Hiring Keynote Business Solutions LLC


Job description

KEYNOTE BUSINESS SOLUTIONS is Growing in Jacksonville!


Keynote Business Solutions is immediately hiring motivated and customer-focused Customer Service Representatives (CSR) to join our dynamic team in Jacksonville, FL.

APPLY NOW

As a CSR, you will be the primary point of contact for our clients and customers, assisting with inquiries, resolving issues, and providing exceptional service.

The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to manage multiple tasks in a fast-paced environment.

This is an onsite position, so the candidate must be able to work from our Jacksonville office.


 Key Responsibilities:

  • Customer Support: Answer inbound calls, emails, and chat inquiries in a professional, friendly, and efficient manner.

  • Problem Resolution: Address customer concerns or issues promptly, aiming for first-contact resolution whenever possible.

  • Product/Service Knowledge: Maintain up-to-date knowledge of our products, services, and policies to provide accurate information to customers.

  • Data Entry: Accurately input customer information and feedback into the company database and CRM system.

  • Follow-up: Ensure follow-up with customers to ensure satisfaction and resolve any outstanding issues.

  • Collaboration: Work closely with other departments, such as sales, technical support, and billing, to ensure seamless customer experiences.

  • Compliance: Adhere to company policies, industry standards, and privacy regulations when interacting with customers.
  • Working Conditions:


    Location: Onsite in Jacksonville, FL.


    Schedule: Full-time w/ shifts to be determined (Monday- Friday w/ occasional weekends if required)


    Environment: Fast-paced, customer-focused office setting

    WHY WORK WITH US?

  • Competitive hourly wage w/ opportunities for performance-based incentives!

  • Comprehensive benefits package (health, dental, vision, paid time off)

  • Positive and collaborative work environment

  • Training and development programs to support your professional growth

  • Multiple Career Advancement Opportunities

  • AND MORE!
  • Customer Service Representative Qualifications:

  • No experience needed—we are willing to train the right candidate!

  • High School Diploma or equivalent (associate or bachelor’s degree preferred, BUT NOT REQUIRED)

  • Strong verbal & written communication skills

  • Ability to handle multiple tasks simultaneously while maintaining a high level of attention to detail

  • Excellent problem-solving skills & ability to stay calm under pressure

  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

  • Comfortability using CRM systems (experience preferred BUT NOT REQUIRED)

  • Ability to work effectively both independently & as part of a team
  • Keynote Business Solutions is a client-focused Company tailoring service to specifically meet each client's result-oriented goals, ensuring optimum performance by our experts, and continually developing talents.

    What we bring to the table is Intelligent & Controlled Growth paired with friendly management and support of a Tough and Extremely Competitive Business Model.

    We are based out of Houston, TX but we cater to clients nationwide.

    Join the KEYNOTE BUSINESS SOLUTIONS Team TODAY!

    Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


    Real-time Customer Service Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Baldwin, United States, highlighting market share and opportunities for professionals in Customer Service roles.

    141548 Jobs in United States
    141548
    29 Jobs in Baldwin
    29
    Download Customer Service Jobs Trends in Baldwin and United States

    Are You Looking for Customer Service Representative (onsite) Job?

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    Keynote Business Solutions LLC interview tips for Customer Service Representative (onsite)

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