Description
Position at Courtyard Houston West University
Come Join Our Team!
Courtyard Houston West, is looking for a top-performing Hotel Front Office Manager, Guest Service Manager or Front Desk Manager.
Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? Courtyard Houston West is hiring a Hotel Front Office Manager, Guest Service Manager, or Front Desk Manager to lead our already fantastic team. The Hotel Front Desk Manager, Guest Service Manager, or Front Office Manager will be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring exemplary guest services. Applicants for the Hotel Front Desk Manager, Front Office Manager, or Guest Service Manager should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!
Winner of the 2021 TripAdvisor Travelers' Choice Award, our hotel is conveniently located in the West University - Greenway Plaza area close to Houston's hottest attractions, upscale restaurants, and nightlife. By staying at our hotel, you'll have easy access to Lakewood Church, NRG Park/NRG Stadium, Houston Galleria, the world-class Museum District, Downtown Houston, and Rice University. We are just minutes away from Texas Medical Center, the home to several hospitals including MD Anderson, Memorial Hermann, and Texas Children's Hospital. Our central location is ideal for the business traveler or leisure guest looking to explore all that Houston has to offer. Come Check Us Out:
https://www.marriott.com/en-us/hotels/houbs-courtyard-houston-west-university/overview/
What is in it for YOU?
All Associates:
SAME DAY PAY Access your pay as you’ve earned it! No cost to you! Vacation Personal days & Holiday pay Access PerksDiscounts on Travel, Hotels, Food, Entertainment, Shopping, and more! Brand Travel Discounts for Travel and Food & Beverage Online Training Courses Referral Program and Bonus Direct Deposit Employee Assistance Program Associate of the Month/Associate of the Year/Service Awards Full-Time Associates:
Medical, Dental, Vision BENEFITS BEGIN DAY ONE! Free Basic Life & Basic Accidental Insurance Voluntary Life Insurance Products for Self, Spouse, and Dependents Day Care Flex Spending account Flexible Health Care Spending Account Wellness Program- For those who have Medical on our Anthem plan 401K with a Company match! Jury Duty Leave Bereavement Leave Some Key Areas of Responsibility for the Front Office Manager, Front Desk Clerk or Guest Service Agent include:
Direct operations at the front desk and ensure customer service meets our high standards for guest satisfaction Hire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies Interact with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaints Handle the front desk budget and order office supplies as needed Compile occupancy reports and financial information for the general manager Requirements for the Front Desk Manager, Front Office Manager, or Guest Service Manager include:
A high school diploma or GED equivalent certification required At least two years of work experience in office management as a front desk supervisor, assistant front office manager, or similar position in the hospitality industry Strong knowledge of general hotel industry practices and policies Possess excellent management skills, communication skills, and multitasking skills Proficient bookkeeping skills, including experience with Microsoft Word and Excel, are strongly desired Applicants must be able to work weekends & holidays.