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Urgent! Help Desk Analyst 2 Job Opening In Columbus – Now Hiring Novalink Solutions LLC

Help Desk Analyst 2



Job description

Job Description

Job Description: 


Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration, following provided directions.

· Develops innovative solutions to encounter problems by evaluating, selecting, adapting, and modifying standard procedures.

· Diagnoses, analyzes, and resolves issues forcustomers across multiple technological domains.

· Interfaces with other platforms from bothhardware and software perspectives.

· Provides informal mentorship opportunities topeers and/or lower-level staff through conversation, observation, or technicaldocumentation.

· Responds verbally and in writing to questionsand concerns.

· Performs other duties as assigned.

· Strong experience supporting Windows 11

· Experience with file server management, activedirectory, GPO settings.

· Travel is required



Requirements

Skill
Required / Desired
Amount
of Experience
Diagnoses, analyzes, and resolves issues for customers across multiple technological domains
Required
3
Years
Strong experience supporting Windows 11
Required
3
Years
Experience with file server management, active directory, GPO settings
Required
3
Years
Very extensive knowledge with Windows 11, active directory, GPO settings
Required
3
Years
Demonstrates strong technical proficiency in operating systems (Windows, macOS)
Required
3
Years
Experience with the Service Now IT service management application.
Required
3
Years




Requirements
Skill Required / Desired Amount of Experience Proven work experience with enterprise data governance Required 3 Years Proven work experience with the OneTrust platform (Data Mapping, Data Discovery, Data Catalog, Assessments) Required 2 Years Proven work experience creating documentation for internal and external audiences, technical and business audiences Required 3 Years Proven work experience supporting the creation and presentation of knowledge and training Required 3 Years


Required Skill Profession

Computer Occupations



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    Unlock Your Help Desk Potential: Insight & Career Growth Guide


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