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Help Desk Coordinator Job Opening In Houston – Now Hiring Landmark Industries


Job description

COMPANY OVERVIEW

Headquartered in Houston, Texas, Texas Petroleum Group (TPG) is a retail fuel company managing ~300 retail gas stations in Texas with a variety of commercial constructs.

Operating under the Tradename “Timewise” the team has a strong legacy of operating excellence in the Texas market and takes pride in their customer service and bottom-line focus.

Recently acquired by Shell, Texas Petroleum Group is being operated independently as a wholly owned subsidiary and entering a phase of significant transformation and growth.

POSITION SUMMARY

As a Helpdesk Coordinator you will use advanced tools to remotely troubleshoot, repair, and upgrade assets, manage work requests, and coordinate contractors to resolve issues.

JOB DUTIES

  • Report to the TPG Assistant Maintenance Director in Houston.
  • Collaborate with subject matter experts to solve daily challenges in the Petroleum Industry.
  • Maintain asset uptime for an assigned site list.
  • Act as a backup dispatcher, handling calls, emails, and dispatching work orders.
  • Grow with the evolving call center to better support our stores.
  • Utilize Insite360, Netops, Titan, and other remote monitoring software to maintain equipment and maximize uptime.
  • Decide on dispatching TPG technicians or contractors if issues cannot be resolved remotely.
  • Support special projects assigned to the Maintenance Department.
  • SKILLS REQUIRED

  • High school diploma or GED.
  • Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Teams, OneNote).
  • Ability to troubleshoot and resolve system issues over the phone with store personnel.
  • Strong ownership and commitment to task completion.
  • To review TPG’s Recruitment Data Privacy Note, click .

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Help Desk Potential: Insight & Career Growth Guide


    Real-time Help Desk Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Help Desk in Houston, United States, highlighting market share and opportunities for professionals in Help Desk roles.

    7312 Jobs in United States
    7312
    88 Jobs in Houston
    88
    Download Help Desk Jobs Trends in Houston and United States

    Are You Looking for Help Desk Coordinator Job?

    Great news! is currently hiring and seeking a Help Desk Coordinator to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Landmark Industries adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Help Desk Coordinator Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Houston. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Help Desk Coordinator?

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    Interview Tips for Help Desk Coordinator Job Success

    Landmark Industries interview tips for Help Desk Coordinator

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