IT Help Desk

Job description

IT Help Desk

Onsite

Description:

DSI is searching for an IT Help Desk resource whose primary responsibilities and activities include incident and request management and project support.

Responsibilities:

• Answers support calls on service desk rotation, creates tickets, analyzes and resolves customer technical issues by phone, email, remote access software or by travel to various local locations including schools.
  
  


• Provides support for escalated issues; provides operational and user support; facilitates vendor support.
  
  


• Supports customers in multiple technology areas including operating systems (Primarily MS Windows), hardware, software applications and network; images and deploys customer devices.
  
  


• Supports audio-visual equipment and presentations in conference facilities.
  
  


• Creates or supports user procedures and training materials.
  
  


• Leads or participates in IT projects utilizing IT project management process.
  
  


• Supports IT inventory management process.
  
  


• Maintains security and confidentiality of all protected health and personal information encountered during performance of essential functions.
  
  


• Continuously looks for process and quality improvement; investigates, recommends and helps to implement new technologies.
  
  


• Performs these and other related duties as assigned by IT Management.
  
  

Requirements:

• Excellent technical troubleshooting, problem resolution (Service desk level 1-2 +).
  
  


• Excellent customer service skills.
  
  


• Successful and recent IT Service Desk experience, managing an active ticket queue and use of ticketing system.
  
  


• Able to provide a wide range of direct technical support to staff across various departments with minimal ramp-up and training.
  
  


• Able to support or lead lifecycle replacements and other service desk related projects.
  
  


• Strong skills and proven enterprise-level experience installing, configuring, upgrading, troubleshooting and supporting users in multiple operating systems, hardware and software - using remote tools and in-person support.
  
  


• Experience imaging, deploying and supporting MS Windows devices.
  
  


• Experience supporting current MS Windows operating systems.
  
  


• Support-level experience with MS Windows Active Directory.
  
  


• Experience supporting MS 365 including Teams, Office, and OneDrive.
  
  


• Experience configuring and supporting peripherals including network printers.
  
  


• Experience with wired/wireless networks.
  
  


• Experience supporting end-user security software, password management


• College degree or equivalent in related field of study.
  
  


• Able to work at various locations in the Columbus/Franklin County area as assigned; able to carry and install equipment.
  
  Completion of drug screening and background checks by contracting company are required.
  
  


• Experience providing direct technology support to staff in an education environment.
  
  


• Experience supporting enterprise audio-visual facilities and virtual meeting software.
  
  

About Diversified Systems

Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide.

DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast.

We offer our consultants a number of flexible and competitive compensation benefit packages.



Diversified Systems is committed to the principles of equal employment.

We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.



Diversity, Equity and Inclusion

DSI values authenticity and is committed to making sure our employees and partners are valued and respected.

At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team.

DSI realizes that everyone comes from various backgrounds.

We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve.

As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusivity by setting high standards to continually evolve our culture.

This includes but is not limited to recruiting, community involvement, client delivery, and career development.

Required Skill Profession

Other General