Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: IT Help Desk.
United States Jobs Expertini

Urgent! IT Help Desk Job Opening In Waltham – Now Hiring Confidential



Job description

Job Title: IT Support Specialist

Duration: 6 month contract to hire

About Company:

*Is a fully integrated, next-generation cell therapy company

Responsibilities:

  • Helpdesk & End-User Support Act as a primary resolver for Tier 1–2 support requestsMonitor the IT ticketing system, responding to and closing tickets in a timely mannerTroubleshoot hardware (laptops, desktops, mobile devices) and software (Windows 10/11, Microsoft 365 apps, VPN, Escalation management for advanced support issuesContribute to the automation of repetitive IT support tasks
  • Onboarding & OffboardingManage the IT onboarding process for new hires including, but not limited to, account creation and configuration, preparing computers, etc.Manage account termination for departures, including the deactivation of accounts and privileges and recovery of IT assets
  • Asset and Inventory ManagementMaintain an accurate inventory of IT assets, updating the asset tracking system when equipment is issued, relocated, or decommissionedConduct periodic audits of hardware inventory and software license usage to ensure records are up-to-date
  • IT Operations & MaintenanceAssist with routine operational tasks (deploying system updates, application patches, antivirus/EDR monitoring, Create and update IT documentation such as how-to guides, knowledge base articles for common issues, and checklists for recurring tasks (onboarding steps, laptop setup procedures, .Assist in gathering data for compliance documentationReinforce IT policies and security awareness at the user levelWork close with other IT members on special projects or urgent tasks as needed
  • Pay and Benefits

    The pay range for this position is $38.00 - $48.00/hr.

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

    Benefits are subject to change and may be subject to specific elections, plan, or program terms.

    If eligible, the benefits available for this temporary role may include the following:

    • Medical, dental & vision
    • Critical Illness, Accident, and Hospital
    • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
    • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
    • Short and long-term disability
    • Health Spending Account (HSA)
    • Transportation benefits
    • Employee Assistance Program
    • Time Off/Leave (PTO, Vacation or Sick Leave)

    Workplace Type

    This is a fully onsite position in Waltham,MA.

    Application Deadline

    This position is anticipated to close on Apr 29, 2025.


    Required Skill Profession

    Computer Occupations



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your IT Help Potential: Insight & Career Growth Guide


    • Real-time IT Help Jobs Trends in Waltham, United States (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Help in Waltham, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 14902 jobs in United States and 5 jobs in Waltham. This comprehensive analysis highlights market share and opportunities for professionals in IT Help roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for IT Help Desk Job?

      Great news! is currently hiring and seeking a IT Help Desk to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
    • What Is the Average Salary Range for IT Help Desk Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Waltham. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for IT Help Desk?

      Key qualifications for IT Help Desk typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for IT Help Desk?

      To improve your chances of getting hired for IT Help Desk, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for IT Help Desk Job Success
      Confidential interview tips for IT Help Desk

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Confidential's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your IT Help Desk interview at Confidential, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for IT Help Desk Positions

      Setting up job alerts for IT Help Desk is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!