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Urgent! IT Operations Analyst Job Opening In Lexington – Now Hiring Confidential

IT Operations Analyst



Job description

Job Summary
Join a leading North American financial institution as an IT Operations Analyst I.

In this technical support call center role, you will provide first-level IT assistance to employees across multiple business lines.

This position offers structured training, exposure to enterprise systems, and the opportunity to grow into advanced IT support roles.

Key Responsibilities

  • Respond to inbound colleague calls and emails regarding technical issues
  • Document and track problems using ticketing systems
  • Escalate complex or wide-impacting issues to higher-level support teams
  • Provide support for Windows, Office , mobile devices, VOIP, and remote access tools
  • Monitor trends and provide feedback to improve processes
  • Participate in rotational scheduling to ensure / coverage
  • Required Experience
  • High school diploma (minimum)
  • – years of related experience
  • Above-average computing and navigation skills
  • Customer service experience in call center or technical support roles
  • Knowledge of Microsoft Office (Word, Excel, OneNote, PowerPoint)
  • Typing speed of at least WPM
  • Reliable transportation to Lexington, SC (no bus routes available)
  • Availability for onsite interviews
  • Nice-to-Have Experience
  • IT Help Desk or ticketing system experience
  • Technical certifications (A+, Network+, Microsoft, etc.)
  • General knowledge of PC hardware and troubleshooting
  • Required Skills
  • Technical troubleshooting (Windows, Office, networking, mobile devices)
  • Strong communication (verbal and written)
  • Ability to work flexible schedules including weekends and evenings
  • Preferred Skills
  • Ticketing system proficiency
  • Team collaboration in IT environments
  • Additional Skills
  • Adaptability in fast-paced, high-volume environments
  • Strong punctuality and commitment to learning
  • Benefits
  • Medical, Dental, and Vision insurance plans
  • (k) retirement fund
  • About the Client Top bank in Canada and North America offering comprehensive financial solutions.

    Providing retail, commercial, wealth management, and wholesale banking services, we help clients thrive in today's evolving market.

    About GTT GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska.

    As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces.

    Our clients include Fortune companies across sectors such as life sciences, technology, finance, and retail throughout the and Canada.

    Job Number & Hashtags Job Number: -
    gttic gttjobs


    Required Skill Profession

    Computer Occupations



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      Unlock Your IT Operations Potential: Insight & Career Growth Guide


    • Real-time IT Operations Jobs Trends in Lexington, United States (Graphical Representation)

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      • 7. Obeying United States laws and regulations
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      Confidential interview tips for IT Operations Analyst

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