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Urgent! IT - Service - Associate Customer Support Engineer Job Opening In Aurora Colorado – Now Hiring Tailored Management

IT Service Associate Customer Support Engineer



Job description

Job Title: Equipment Specialist

Location: 12635 E Montview Blvd, Suite 280, Aurora, CO 80045

Pay Rate: $36/hour

Hours: 40 per week

Duration: 6-month contract (potential for extension or conversion based on performance and business needs)

Work Model: 100% Onsite

Desired Start: ASAP



Position Summary

The Equipment Specialist delivers on-site service and support for PerkinElmer and/or multivendor laboratory products.

This role focuses on preventive maintenance, troubleshooting minor issues, performing calibrations, and ensuring post-maintenance functionality.

The Equipment Specialist serves as the primary on-site representative of PerkinElmer, upholding high standards of customer service, professionalism, and technical excellence.



Key Responsibilities


  • Perform scheduled preventive maintenance for contract customers.

  • Complete all service activities within the prescribed time frame and performance standards.

  • Troubleshoot and repair minor equipment issues; perform testing and calibration after maintenance.

  • Maintain accurate and timely documentation, including dispatch, inventory, and service records.

  • Upload/download required data to ensure integrity of service systems.

  • Manage assigned company assets (tools, test equipment, service parts, telecommunications devices, etc.).

  • Maintain proper inventory levels and accurate records.

  • Demonstrate knowledge of service agreements to ensure proper billing and compliance.

  • Promote additional products and services (training, consumables, software, etc.) as appropriate.

  • Continuously develop technical and soft skills through company-provided training and certifications.

  • Exhibit strong communication and collaboration with peers, customers, and cross-functional teams.

  • Complete all required administrative and compliance tasks (time reporting, LMS trainings, etc.).

  • Safely travel as needed; a valid driver's license is required.




Basic Qualifications


  • Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, Information Technology, or related discipline including military experience.




Preferred Qualifications


  • Associate degree (technical discipline preferred).

  • Experience in HVAC, refrigeration, or facilities maintenance.

  • Familiarity with Microsoft 365 applications.

  • Exposure to analytical instruments or laboratory environments.

  • Knowledge of laboratory safety practices.

  • Completion of OEM or company-specific equipment training.

  • Excellent interpersonal and communication skills with a strong customer focus.

  • Ability to follow written and verbal instructions and work under time constraints.

  • Comfortable working with electrical, chemical, radiologic, or biologic hazards while observing universal precautions.




Physical Requirements


  • Regularly required to walk, stand, sit, talk, and use hands for handling tools or instruments.

  • Must be able to lift and/or move up to 50 lbs frequently and 100 lbs occasionally.

  • Ability to climb, balance, stoop, kneel, crouch, or crawl as needed.

  • Vision requirements include close vision, color vision, and the ability to adjust focus.




Must-Haves


  • Technical background with strong mechanical or electronic aptitude.

  • Tech-savvy and quick to learn new systems and tools.

  • Adaptable and self-motivated with the ability to learn quickly in a hands-on environment.




Nice-to-Haves


  • Previous experience in a similar role (equipment maintenance or lab support).

  • Lab bench or sample processing experience (Processing Chemist, Sample Processor, etc.).

  • Biotech or life sciences experience (e.g., Thermo Fisher, CBRE, RENOVO).




Required Skill Profession

Other General



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