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Urgent! IT Service Desk Support Analyst Job Opening In Davenport – Now Hiring The Judge Group

IT Service Desk Support Analyst



Job description

Service Desk Analyst

Location: Marlborough, MA
Job Type: 3 month contract (Someone is on medical leave, but this position could end up converting to full-time)
Work Arrangement: On-Site

Job Description

A fast-paced, high-tech manufacturing company is seeking a highly motivated and experienced Service Desk Analyst to join its growing IT team.

This role involves providing technical assistance and support related to computer systems, hardware, software, and executive-level users.

Responsibilities

  • Provide urgent, high-quality IT support to executive team members.
  • Support IT needs of the manufacturing department.
  • Participate in off-hour call rotation and travel to remote sites as needed.
  • Troubleshoot hardware and software issues.
  • Manage and resolve helpdesk tickets.
  • Escalate complex issues to higher-tier support.
  • Perform daily checks and maintenance of meeting room technology.
  • Image and deploy computers according to company standards.
  • Qualifications

  • 3+ years of experience supporting Microsoft Windows environments.
  • 3+ years of experience with Microsoft Office applications.
  • 3+ years of experience with Active Directory and Microsoft 365.
  • Experience with Exchange Server and user account management.
  • Strong troubleshooting and communication skills.
  • Experience with SCCM is a plus.
  • Prior experience in a manufacturing environment is a plus.
  • Proven ability to support executive-level users.
  • Preferred Certifications

  • CompTIA A+
  • Microsoft Certified: Modern Desktop Administrator Associate
  • ITIL Foundation

  • Required Skill Profession

    Computer Occupations



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      The Judge Group interview tips for IT Service Desk Support Analyst

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