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IT Service Desk Support Analyst Job Opening In Davenport – Now Hiring The Judge Group


Job description

Service Desk Analyst

Location: Marlborough, MA
Job Type: 3 month contract (Someone is on medical leave, but this position could end up converting to full-time)
Work Arrangement: On-Site

Job Description

A fast-paced, high-tech manufacturing company is seeking a highly motivated and experienced Service Desk Analyst to join its growing IT team.

This role involves providing technical assistance and support related to computer systems, hardware, software, and executive-level users.

Responsibilities

  • Provide urgent, high-quality IT support to executive team members.
  • Support IT needs of the manufacturing department.
  • Participate in off-hour call rotation and travel to remote sites as needed.
  • Troubleshoot hardware and software issues.
  • Manage and resolve helpdesk tickets.
  • Escalate complex issues to higher-tier support.
  • Perform daily checks and maintenance of meeting room technology.
  • Image and deploy computers according to company standards.
  • Qualifications

  • 3+ years of experience supporting Microsoft Windows environments.
  • 3+ years of experience with Microsoft Office applications.
  • 3+ years of experience with Active Directory and Microsoft 365.
  • Experience with Exchange Server and user account management.
  • Strong troubleshooting and communication skills.
  • Experience with SCCM is a plus.
  • Prior experience in a manufacturing environment is a plus.
  • Proven ability to support executive-level users.
  • Preferred Certifications

  • CompTIA A+
  • Microsoft Certified: Modern Desktop Administrator Associate
  • ITIL Foundation
  • Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your IT Service Potential: Insight & Career Growth Guide


    Real-time IT Service Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Service in Davenport, United States, highlighting market share and opportunities for professionals in IT Service roles.

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    Are You Looking for IT Service Desk Support Analyst Job?

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    7. Obeying United States laws and regulations

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