• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
United States Jobs Expertini

IT Support Engineer I Job Opening In San Jose – Now Hiring TruAdvantage


Job description

About you:

You are a multi-faceted superstar that loves getting up in the morning to make people's lives better and more efficient working at a young and modern company with a fun-loving culture that lets you unleash your awesome potential.

You have been known to take on projects where you have had minimal subject matter exposure and have exceeded all expectations on your delivery of those projects.

If this sounds like you, please ensure you meet the requirements below and submit your resume today!


Compensation/Benefits include:

  • Competitive salary commensurate with skills and experience

  • Health Insurance (Gold Tier) + Vision, Dental, Disability, and Life

  • 401(K) Matching

  • Paid Holidays


  • Unlimited Vacation


  • Continuing Education (i.e. Paid Certification Training)


  • Mileage reimbursement

  • Performance-based bonuses


  • Quarterly Team Celebrations, and more
  • About us:


    At TruAdvantage, we strongly believe in investing in our people because we know that a company is only as good as its team members.

    We believe in empowering our team members, so they can learn, lead, and impact other team members and our clients.

    Our clients know it, feel it and most likely that’s the contributing factor to a 97% plus client satisfaction and retention rate over the past years.

    At TruAdvantage, we provide opportunities for career advancement (certifications and classes) and personal growth while fostering a hard-working and fun-loving environment.


    Based in the Bay Area, TruAdvantage is an award-winning managed IT Service provider that specializes in real-time IT support, cybersecurity, cloud, and Strategic IT consulting.

    We believe in delivering IT solutions that can solve our client’s problems, optimize their organization’s and staff’s efficiency, and help them grow competitive advantage.

    “IT to solve.optimize.grow” is not a mere tag line but the core of our mission.


    We are looking for someone who likes to have fun, be challenged, and solve problems every day.

    If that sounds good to you, please fill out the application.

    You may also want to check out the following links:

    Responsibilities:

  • Provide world-class IT services to our customers

  • Maintain excellent customer relationships with all clients

  • Demonstrate a high degree of professional conduct at all times

  • DAILY time entry accounting for at least 9 hours

  • Documentation of Client Networks

  • Small Projects

  • Assist Sr. Engineers on Larger projects

  • Assist with monitoring and tracking of service tickets to ensure that resolution occurs within the timeline

  • Ability to provide accurate time estimates for how long a task will take Develop and maintain knowledge of the client’s specific business environment

  • Regularly communicate with clients, set expectations and set priorities appropriately

  • Ability to articulate technical information clearly and simply to non-technical people

  • Provide timely status updates, root-cause analysis and ideas to address issues

  • Apply fundamental troubleshooting skills to issues before escalating to the appropriate group

  • Recognize and resolve systemic issues to prevent them from repeating

  • Takes ownership of tasks and follows through to ensure complete resolution

  • Takes a personal interest in, and responsibility for, quality of work they perform or are associated with

  • Ability to pay close attention to detail while performing technically detailed tasks

  • Ability to deal effectively with stressful situations

  • Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members

  • Understands that the success of individuals is measured by the success of their teams

  • Ability to quickly learn new technologies through the use of self-study materials and intuition

  • Is self-motivated and can be self-directed when necessary

  • Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution

  • Enjoys sharing information, supporting others, and working on a team to achieve team goals

  • Other duties as assigned
  • Required Qualifications:

  • College Degree in a related field

  • Experience in IT service help desk and/or consulting
  • Required Skills:

  • Friendly disposition and a great sense of humor

  • Impeccable communication, organizational, and customer service skills

  • Be a quick learner and thrive to improve knowledge, skills, and performance

  • Creative problem solving and strong troubleshooting skills

  • Diagnosis and maintenance of all computer hardware and peripherals

  • Server and desktop administration using Microsoft OS (Server 2012, 2016, 2019; Windows 7, 10), and Mac OS

  • Working experience with TCP/IP networks, DHCP, DNS, routing, firewalls, Wi-Fi

  • Basic knowledge of Active Directory and domain environments

  • Basic knowledge of Office 365 and administering it

  • Basic knowledge of cloud platforms such as Azure and AWS

  • Ability to demonstrate consistency and follow-through on assigned tasks
  • Nice to have:

  • Working knowledge of ConnectWise, Continuum or other RMM Tools and IT Glue

  • Technical certifications (Microsoft MSCA/MCSE, VMware)

  • Working knowledge of Microsoft Azure and relevant experience
  • Compensation/Benefits include:

  • Competitive salary commensurate with skills and experience

  • Health Insurance (Gold Tier) + Vision, Dental, Disability, and Life

  • 401(K) Matching

  • Paid Holidays


  • Unlimited Vacation


  • Continuing Education (i.e. Paid Certification Training)


  • Mileage reimbursement

  • Performance-based bonuses


  • Quarterly Team Celebrations, and more
  • Required Skill Profession

    Computer Occupations


    • Job Details

    Related Jobs

    Amazon hiring IT Support Engineer I, IT Support Engineer I, OTS Job in Davenport, IA, United States
    Amazon
    Davenport, IA, United States
    Amazon hiring IT Support Engineer I, IT Support Engineer I, OTS Job in Omaha, NE, United States
    Amazon
    Omaha, NE, United States
    Amazon hiring IT Support Engineer I, IT Support Engineer I, OTS Job in Council Bluffs, IA, United States
    Amazon
    Council Bluffs, IA, United States
    Amazon hiring IT Support Engineer I, IT Support Engineer I, OTS Job in Union, OH, United States
    Amazon
    Union, OH, United States
    Confidential hiring IT Support Engineer I, OTS Job in Aurora, Colorado, United States
    Confidential
    Aurora, Colorado, United States
    Confidential hiring IT Support Engineer I, OTS Job in Logan Township, New Jersey, United States
    Confidential
    Logan Township, New Jersey, United States
    Confidential hiring IT Support Engineer I, OTS Job in Colorado Springs, Colorado, United States
    Confidential
    Colorado Springs, Colorado, United States
    Amazon hiring IT Support Engineer I, OTS Job in Nampa, ID, United States
    Amazon
    Nampa, ID, United States
    Amazon hiring IT Support Engineer I, OTS Job in Aurora, CO, United States
    Amazon
    Aurora, CO, United States
    Amazon hiring IT Support Engineer I  , OTS Job in Logan Township, NJ, United States
    Amazon
    Logan Township, NJ, United States
    Amazon hiring IT Support Engineer I, OTS Job in Colorado Springs, CO, United States
    Amazon
    Colorado Springs, CO, United States
    Leprino Foods hiring IT Support I Job in Denver, CO, United States
    Leprino Foods
    Denver, CO, United States
    Amazon Kuiper Manufacturing Enterprises LLC hiring IT Support Engineer I, Kuiper IT Services Job in Redmond, Washington, United States
    Amazon Kuiper Manufacturing Enterprises LLC
    Redmond, Washington, United States
    Amazon hiring IT Support Engineer I, Kuiper IT Services Job in Everett, WA, United States
    Amazon
    Everett, WA, United States
    RR Donnelley hiring IT Support Engineer Job in Phoenix, Arizona, United States
    RR Donnelley
    Phoenix, Arizona, United States
    Sophos hiring IT Support Engineer Job in Dallas, Texas, United States
    Sophos
    Dallas, Texas, United States
    cleverbridge hiring IT Support Engineer Job in Chicago, Illinois, United States
    cleverbridge
    Chicago, Illinois, United States
    StubHub hiring IT Support Engineer Job in Los Angeles, California, United States
    StubHub
    Los Angeles, California, United States
    R.R. Donnelley hiring IT Support Engineer Job in Phoenix, Arizona, United States
    R.R. Donnelley
    Phoenix, Arizona, United States
    Younger Enterprise Systems LLC hiring IT Support Engineer Job in Madison, Wisconsin, United States
    Younger Enterprise Systems LLC
    Madison, Wisconsin, United States
    Arrow Search Partners hiring IT Support Engineer Job in New York, New York, United States
    Arrow Search Partners
    New York, New York, United States
    Apicha Community Health Center hiring IT Support Engineer Job in New York, NY, United States
    Apicha Community Health Center
    New York, NY, United States
    Insight Global hiring IT Support Engineer Job in Seattle, WA, United States
    Insight Global
    Seattle, WA, United States
    N.S. International, Ltd. hiring IT Support Engineer Job in , , United States
    N.S. International, Ltd.
    , , United States
    Validity hiring IT Support Engineer Job in Boston, MA, United States
    Validity
    Boston, MA, United States
    Saviance Technologies hiring IT Support Engineer Job in Boston, Massachusetts, , United States
    Saviance Technologies
    Boston, Massachusetts, , United States
    Artech LLC hiring IT Support Engineer Job in Cincinnati, Ohio, , United States
    Artech LLC
    Cincinnati, Ohio, , United States
    Waystar hiring IT Support Engineer Job in Louisville, KY, United States
    Waystar
    Louisville, KY, United States
    Amprius hiring IT Support Engineer Job in Fremont, California, , United States
    Amprius
    Fremont, California, , United States
    Weaver hiring IT Technical Support I Job in Austin, Texas, United States
    Weaver
    Austin, Texas, United States
    Sierra Nevada Corporation hiring IT Support Technician I Job in Sparks, Nevada, United States
    Sierra Nevada Corporation
    Sparks, Nevada, United States
    Guitar Center hiring Technician I , IT Support Job in Westlake Village, California, United States
    Guitar Center
    Westlake Village, California, United States

    Unlock Your IT Support Potential: Insight & Career Growth Guide


    Real-time IT Support Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Support in San Jose, United States, highlighting market share and opportunities for professionals in IT Support roles.

    50250 Jobs in United States
    50250
    1091 Jobs in San Jose
    1091
    Download It Support Jobs Trends in San Jose and United States

    Are You Looking for IT Support Engineer I Job?

    Great news! is currently hiring and seeking a IT Support Engineer I to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TruAdvantage adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for IT Support Engineer I Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in San Jose. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for IT Support Engineer I?

    Key qualifications for IT Support Engineer I typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for IT Support Engineer I?

    To improve your chances of getting hired for IT Support Engineer I, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for IT Support Engineer I Job Success

    TruAdvantage interview tips for IT Support Engineer I

    Here are some tips to help you prepare for and ace your IT Support Engineer I job interview:

    Before the Interview:

    Research: Learn about the TruAdvantage's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your IT Support Engineer I interview at TruAdvantage, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TruAdvantage's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for IT Support Engineer I Positions

    Setting up job alerts for IT Support Engineer I is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!