M365 Administrator

Job description

The M365 Domain Administrator manages and maintains Cherokee Nation Health Services Microsoft 365 environment, including Teams, Exchange Online, and SharePoint Online.

This role ensures the seamless operation, security, and optimization of M365 services to support communication, collaboration, and document management across the enterprise.

QUALIFICATIONS

• Bachelor’s degree or equivalent combination of education and experience.
• An additional five (5) years of experience in a Microsoft 365 Administration.

Experience providing technical support in healthcare environments preferred.

COMPETENCIES

• Oral and written communication skills.
• Computer skills.
• Project scheduling skills.
• Interpret and follow complex instruction.

• Planning skills.
• Technical expertise.
• Mathematical skills.
• Customer Service skills.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.

The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

The employee must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

CERTIFICATES, LICENSES, REGISTRATIONS

• Must possess a valid driver's license with a driving history verified through a motor vehicle report that meets requirements for Cherokee Nation underwriting rating.
• M365 Certified: Enterprise Administrator Expert or related certifications preferred.

OTHER REQUIREMEN

The employee must not be and will not be under sanction by the United States Department of Health and Human Services Office of the Inspector General (OIG) or by the General Services Administration (GSA) or listed on the OIG's Cumulative Sanction Report, or the GSA's List of Excluded Providers, or listed on the OIG's List of Excluded Individuals/Entities (LEIE).TS

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serves as the Global Administrator for the Microsoft 365 tenant, managing all M365 services, policies, security settings, and compliance.
• Oversees user provisioning, licensing, authentication, and identity management within Microsoft 365 and Azure AD.
• Implements and maintains security policies, including Multi-Factor Authentication (MFA), Conditional Access, and Data Loss Prevention (DLP).
• Monitors and optimizes M365 performance, security, and compliance using admin centers, PowerShell scripting, and Microsoft Defender tools.
• Ensures seamless integration between M365 apps, including Teams, Exchange, and SharePoint.
• Configures and manages Teams policies, governance, and collaboration settings to align with organizational needs.
• Troubleshoots Teams performance, connectivity, and integration issues.
• Enforces Teams compliance policies, retention policies, and security controls.
• Oversees Exchange Online operations, including mail flow rules, mailbox management, and email security policies.
• Manages spam filtering, anti-phishing protection, transport rules, and email encryption.
• Troubleshoots email deliverability, hybrid Exchange configurations, and Outlook connectivity issues.
• Implements email retention, archiving, and compliance policies to align with regulatory requirements.
• Administers SharePoint Online site collections, permissions, and security settings.
• Configures SharePoint governance, metadata management, and content lifecycle policies.
• Ensures seamless integration between SharePoint, Teams, OneDrive, and third-party applications.
• Develops and manages SharePoint workflows and automation using Power Automate.
• Supports business stakeholders in optimizing SharePoint for document management, collaboration, and process automation.
• Other duties as assigned.

LEVEL OF RESPONSIBILITY

• Performs work with limited direct supervision.
• Handles complex issues and problems and refers highly impactful issues to higher-level staff and leadership.
• Possesses expert-level knowledge of subject matter.
• Self-initiates workflows to ensure constant progress.
• Working with onsite leadership to relay issues/problems to proper solutions area.

QUALIFICATIONS

• Bachelor’s degree or equivalent combination of education and experience.
• An additional five (5) years of experience in a Microsoft 365 Administration.

Experience providing technical support in healthcare environments preferred.

COMPETENCIES

• Oral and written communication skills.
• Computer skills.
• Project scheduling skills.
• Interpret and follow complex instruction.

• Planning skills.
• Technical expertise.
• Mathematical skills.
• Customer Service skills.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.

The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

The employee must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

CERTIFICATES, LICENSES, REGISTRATIONS

• Must possess a valid driver's license with a driving history verified through a motor vehicle report that meets requirements for Cherokee Nation underwriting rating.
• M365 Certified: Enterprise Administrator Expert or related certifications preferred.

OTHER REQUIREMEN

The employee must not be and will not be under sanction by the United States Department of Health and Human Services Office of the Inspector General (OIG) or by the General Services Administration (GSA) or listed on the OIG's Cumulative Sanction Report, or the GSA's List of Excluded Providers, or listed on the OIG's List of Excluded Individuals/Entities (LEIE).TS

Required Skill Profession

Computer Occupations