As the Manager Learning & Organizational Development, you will be responsible for developing methods to build organizational capability and shape our culture in support of achieving our strategic objectives. This position will provide expertise and leadership to leaders to identify, design, and manage initiatives for improved organizational effectiveness. Additionally, the Manager will build, integrate, and execute programs & processes in alignment with the HR strategy and will be responsible for developing the L&D framework, deliver a variety of learning programs, identify leadership development needs, and design programs that close current leadership gaps and build future leadership capability. Demonstrates commitment and alignment with Human Resources mission, vision, and values and is expected to carry out the duties and responsibilities in a manner that is consistent with Interra’s Core Values of Excellence, Integrity, and Invested.
Direct Reports: Learning & Performance Consultant(s)
HOW YOU WILL MAKE AN IMPACT
- Utilize appropriate OD models, resources, and systemic approaches to facilitate initiatives that enhance organizational effectiveness. Guide and motivate others to effectively facilitate change, efficiencies, and drive organizational performance. Consult regularly with business and HR leaders to identify leadership, team, and culture development needs.
- Responsible for designing, developing, and delivering blended learning programs and initiatives for both leaders and individual contributors that improve performance of employees at all levels of the business and deliver overall business success. Conduct needs analysis by meeting with the business leaders to identify skills gaps and provide effective solutions that build on employee competencies within the business.
- Shape learning culture as we grow, partnering with leaders, Human Resources partners, and employees to understand, respond to, and anticipate the company's learning needs. Serve as a learning resource for the broader organization. Provide thought leadership to help create optimal future learning strategies and structures.
- Leverage a wide variety of training delivery options (e-learning, instructor led, experiential, etc.) to deliver engaging and quality programs. Drive a consistent set of expectations for people leaders and support department-wide initiatives including coaching, team building, employee engagement, and career development.
- Evaluate and measure results of learning and development initiatives. Establish metrics that measure the performance and success of on-going training programs; identify points of improvement and develop solutions that improve the effectiveness of training programs.
- Supports execution of annual talent management and succession planning and drives ongoing process enhancement and improvement. Utilize expertise to support a variety of initiatives including organization assessment, organization design, change and transition management, and culture transformation.
- Must comply with all company policies and procedures, applicable laws, and regulations, including but not limited to, the Bank Secrecy Act, the USA PATRIOT Act, and the Office of Foreign Assets Control.
WHAT YOU WILL NEED TO SUCCEED
Experience
8+ years of progressive responsibility in organizational development and learning development; and staff & management development that have demonstrated impactful outcomes, plus 2+ years’ supervisory experience. Experience with a variety of methods for learning delivery; and experience with a range of different assessment and training frameworks, tools, and programs. Demonstrated experience and aptitude for organization design, organization effectiveness, leadership development, and change management to support a high performing organization and culture.
Education / Certifications / Licenses
This level of knowledge is acquired through completion of a required Bachelor’s degree in Organizational Development, Industrial Psychology, or related degree required. Certification or experience delivering personality-based tools (CliftonSttrengths, DISC, etc.) is preferred. Must have and maintain a valid driver's license.
PREFERRED SKILLS
- Highly organized, self-motivated, and able to work independently as well as within a team with a high level of professionalism, personal integrity, and dependability.
- Strong planning, leadership, project management and analytical skills.
- Proficiency with computer software applications, including: LMS systems and eLearning authoring tools (i.e., Articulate, Captivate, Camtasia or other).
- Experience identifying and leading process and workflow improvements.
- Exceptional stakeholder management skills with the ability to build strong relationships and influence decision-makers at various levels, including remote collaboration.
- Excellent time and project management skills, adept at prioritizing and executing multiple initiatives simultaneously.
- Superior verbal and written communication skills, including facilitation skills.
- Strong analytical and critical thinking skills.
- Ability to provide world class member service while executing Interra’s vision, mission, and delivery of Core Values.
INTERPERSONAL SKILLS
- Excellent interpersonal skills and partnership focus.
- Proven ability to build relationships, trust, and rapport, as well as impact, influence, and collaborate at all levels of the organization including senior executive relationships.
COMPETENCIES
- Decision Making – Makes sound decisions in a timely manner using critical thinking, problem solving, insights, and experience. Demonstrates sound judgment that proves to be accurate and correct over time.
- Develop Others - Recognizes role in the development of others. Encourages and facilitates development of others through coaching, feedback, and dialogue. Utilizes stretch goals and/or assignments and aligns goals with organizational needs.
- Drive Engagement – Demonstrates drive and fosters an inclusive environment that motivates others. Alters approach to each person to promote optimal performance and commitment to the Interra mission, vision, and objectives.
- Effective Communication - Utilizes a variety of communication modalities effectively and appropriately across multiple channels. Is effective in a variety of communication settings: one-on-one, small, and large groups, or among diverse styles and position levels. Adjusts to fit the message to the audience. Provides timely and helpful information to others across the organization.
- Functional Expertise - Possesses a sufficient level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise; actively seeks ways to grow and be challenged using both formal and informal development activities.
- Maintain Accountability - Ensures that employees understand the full range of their responsibilities with an emphasis upon standards and results. Also provides necessary support, including balanced and timely feedback.
ADA REQUIREMENTS
Physical Requirements
- Able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
- Must be capable of climbing / descending stairs in an emergency situation.
- Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
- Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
- Must be able to work extended hours or travel off site whenever required or requested by management.
- Must be capable of regular, reliable, and timely attendance.
Working Conditions
- Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
Mental and/or Emotional Requirements
- Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
- Must be able to read and carry out various written instructions and follow oral instructions.
- Must be able to speak clearly and deliver information in a logical and understandable sequence.
- Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
- Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
- Must be able to effectively handle multiple, simultaneous, and changing priorities.
- Must be capable of exercising highest level of discretion on both internal and external confidential matters.
ACKNOWLEDGEMENT
Nothing in the position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This Job description is not a contract and should not be constructed as a guarantee of employment for any period of time. Interra Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race color, religion, sex/gender, national origin, disability, age, or any other category protected by law.
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