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PC Desktop Technician II Job Opening In Rock Island – Now Hiring Alakaina Foundation Family of Companies


Job description

The PC Desktop Technician II operates and monitors computer equipment.

Performs routine tasks to maintain computer equipment and their peripherals.

Observes peripheral equipment and error messages displayed on monitor of terminal to detect faulty output or machine stoppage.

Monitors and controls computer systems and applications; maintains a working knowledge of enterprise computing environments; monitors data Communications Network to ensure that network is available to all systems.

Trains other operators to use/monitor equipment.

Effectively communicates issues/errors/failures to supervisors to ensure timely resolutions.

Responsible for maintaining complete log entries for specific systems that is being monitored and for complete and accurate turnover to the succeeding shift operators.

DESCRIPTION OF RESPONSIBILITIES:

  • The individual shall provide desktop support services and respond to and resolve service requests.
  • Operate the Service Desk with Tier II systems support, to include providing on-site services for walk-in inquiries.
  • Provide problem resolution services in the areas of equipment maintenance, software and network infrastructure including remote access necessary to provide state-of-the-art performance that may include hardware and software installation and upgrades, troubleshooting, system configuration, and design and maintenance of databases.
  • Perform analytical, evaluation, management, and maintenance duties related to local network system components, software, peripherals and functionality of automated data processing and communications equipment.
  • The ability to provide and implement solutions to reported and discerned problems reported on this and related equipment/networks.
  • Perform network management responsibilities to include on-site monitoring of systems workload, system hardware component installation, configuration and operation.
  • Perform computer imaging and re-imaging
  • Assist with possible after-hours support and rotating schedule
  • Other duties as assigned
  • REQUIRED DEGREE/EDUCATION/CERTIFICATION:

  • CompTIA Security+ certification required
  • Two to four (2-4) years of IT related experience performing the duties of a PC Desktop Technician
  • High School Diploma or GED or related discipline preferred or have equivalent experience
  • REQUIRED SKILLS AND EXPERIENCE:

  • Two to four (2-4) years of experience performing the duties of a PC Desktop Technician preferred
  • Must be proficient with Windows 11
  • Must be proficient with Office 365
  • Exceptional customer service skills
  • Experience with IT ticketing systems
  • Provides guidance and training to less experienced technicians
  • Must be proficient with utilizing remote support tools
  • Must have strong PC trouble-shooting skills
  • Ability to organize, prioritize and meet deadlines
  • Capable of conveying complex information in a simplistic manner
  • Strong critical thinking and problem-solving skills
  • Strong self-starter requiring minimal supervision
  • Able to take proactive measures to prevent problems rather than reactive by nature
  • REQUIRED CITIZENSHIP AND CLEARANCE:

  • Must be a U.S. Citizen
  • Must have an active Secret clearance
  • The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider.

    Employees enjoy competitive salaries.

    Eligible full-time employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.

    Required Skill Profession

    Other Installation, Maintenance, And Repair Occupations


    • Job Details

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    Unlock Your PC Desktop Potential: Insight & Career Growth Guide


    Real-time PC Desktop Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for PC Desktop in Rock Island, United States, highlighting market share and opportunities for professionals in PC Desktop roles.

    1801 Jobs in United States
    1801
    17 Jobs in Rock Island
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    Are You Looking for PC Desktop Technician II Job?

    Great news! is currently hiring and seeking a PC Desktop Technician II to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Alakaina Foundation Family of Companies adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

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    The average salary range for a varies, but the pay scale is rated "Standard" in Rock Island. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for PC Desktop Technician II?

    Key qualifications for PC Desktop Technician II typically include Other Installation, Maintenance, And Repair Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for PC Desktop Technician II Job Success

    Alakaina Foundation Family of Companies interview tips for PC Desktop Technician II

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    Before the Interview:

    Research: Learn about the Alakaina Foundation Family of Companies's mission, values, products, and the specific job requirements and get further information about

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    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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    Final Thought:

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