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Senior Desktop and IT Support Technician Job Opening In Leavenworth – Now Hiring nFocus Solutions™


Job description

Role Summary
We’re seeking a Senior Desktop and IT Support Technician to work on site as part of a team to maintain IT assets for a large organization on Fort Leavenworth.

This role will be responsible for performing this effort on site reporting directly to Army customer and local Program Manager.

Responsibilities

  • Provide planning and prioritization.
  • Attend planning meetings for events requiring IT and A/V support.
  • Maintain desktop IT software, hardware, peripherals and infrastructure for large military and civilian organization on Government network
  • Operate, support, and maintain phone and video teleconference equipment
  • Monitor systems to ensure compliance with Army policies and procedures
  • Assist users in troubleshooting various hardware and software issues.
  • Prepare weekly and monthly planning and status reports

  • Required Experience
  • Three (3) years of IT infrastructure operation and maintenance
  • Three (3) years of desktop administration managing images, security patches, backup/recovery, account access, software installation and troubleshooting

  • Preferred Experience
  • Experience operating and support video teleconferencing equipment
  • Experience managing IT desktop equipment on Army networks with direct interface with the Network Enterprise Center (NEC).


  • Education / Certificaitons
  • REQUIRED: Information Assurance Technical Level II per DoD 8570.01-M.

    The applicable Computing Environment (CE) or Operating System (OS) is required (Windows 7/10 or higher)
  • Security+ Certification
  • Preferred: Bachelor’s Degree in technical or IT discipline (or equivalent experience)

  • Other Qualifications
  • Must be US Citizen
  • Possess clear and precise oral and written communication skills
  • Ability to work independently and as part of a team
  • Able to meet requirements to work on a military installation, including having a valid state driver's license and automobile insurance
  • Be self-motivated with the ability to establish priorities and effectively manage time to complete multiple tasks within specified timeframes
  • Demonstrate high standards of quality and accuracy
  • Be in attendance and punctual as scheduled
  • Be completely functional in MS Word, Excel, and PowerPoint
  • Candidate must be able to travel as required

  • Perks & Benefits
    We offer competitive benefits and compensation package including paid time off, paid holidays, medical, dental, vision, long-term disability, voluntary life insurance, legal benefits, identity theft protection, health savings account, education reimbursement, learning and development reimbursement, company-paid basic life insurance, company-paid short-term disability, and a 401(k) plan with a company match.

    About nFocus Solutions
    nFocus Solutions is dedicated to the development of innovative technologies and intelligent business solutions for the public sector.

    We are a leading provider of applications, services, and technologies that nonprofit organizations, communities, first responders and government agencies rely on to deliver services to the public at large.

    Our high-quality data management and analysis software enables our clients to achieve clear, well-defined results that change the world.

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Senior Desktop Potential: Insight & Career Growth Guide


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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at nFocus Solutions™ adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

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    nFocus Solutions™ interview tips for Senior Desktop and IT Support Technician

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