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Senior Solution Architect Cloud (Enterprise Observability & Serv Job Opening In Edison – Now Hiring Tephra


Job description

Description:

Job Description:Key Responsibilities-
  • Lead pre-sales engagements and transformation initiatives in IT operations with C-level stakeholders
  • Define GTM strategies for modern observability and AIOps solutions
  • Architect scalable, multi-cloud native IT operations solutions using Splunk, Dynatrace, Datadog, etc.
  • Drive AI-led automation using GenAI, RPA, and intelligent workflows across service management
  • Evaluate emerging technologies (AI/ML, FinOps, LLMs) and define future-state ITOM strategies
  • Conduct executive briefings, workshops, and evangelize observability modernization
  • Design and implement service management frameworks across Incident, Problem, Change, and CMDB
  • Integrate Observability with ITSM processes to enable proactive and automated operations
  • Align infrastructure performance with SLAs and business KPIs using service mapping and analytics
  • Drive ServiceNow-based transformations including Discovery, Event Management, and Service Mapping
  • Mandatory Skills-Experience:
  • 12+ years in IT with 6+ years in Observability, AIOps, IT Automation, and ServiceNow ITOM.
  • Hands-on with Splunk, Dynatrace, Datadog, ServiceNow, Broadcom, OpenText.

  • Experience designing CI/CD and observability pipelines in DevOps/SRE models.

  • ITSM Process Design (Incident, Change, Problem), CMDB, Service Mapping.

  • Integration of observability tools with service workflows and automation.

  • Personal Attributes: 
  • Thought leadership and solutioning mindset 
  • Highly collaborative, with strong articulation skills for executive and technical audiences
  • Strategic thinker, proactive, quick learner, and driven by innovation 
  • Highly motivated and results oriented.

  • Strong problem-solving and analytical skills.

  • Ability to work independently and as part of a team.

  • Excellent organizational and time management skills.

  • Proactive and adaptable to change.

  • Customer-centric approach.

  • Strong ethical standards.

  • Ability to learn quickly.

  • Desired Skills: 
  • Strong knowledge of workflow orchestration, AI-driven ITSM, RPA, Chatbots 
  • Familiarity with GenAI, LLMs, FinOps, and automation in hybrid/multi-cloud environments 
  • Proficiency with tools like BMC Helix, Jira, ServiceNow Discovery, CMDB
  • #LI-KR2

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Senior Solution Potential: Insight & Career Growth Guide


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    3. Impartiapty

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    7. Obeying United States laws and regulations

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