Job description
Senior Technician – Network Operations Center (NOC) – MESSAGING
We are requesting candidates for two night-shift NOC Technician positions supporting Messaging.
Dallas or Kansas City preferred for required in office attendance.
Shift Structure:
The -hour shifts will be nights per week, totaling hours.
(Sun-Wed or Mon-Thu)
Shift Timing:
All shifts are overnight, running from : PM to : AM CT.
Remote vs.
Onsite Work:These roles are primarily remote, but technicians will be required to report to the Telecommunication office one night per week.
The specific in-office night can be scheduled based on team needs and individual availability.
During onboarding they will need to work in the daytime for a week to get some training completed and all access requests sent in.
Role Level• Senior Technician (Non-engineering role).
Scope and Responsibilities
• Serve as a subject matter expert across telecom platforms (GSM, UMTS, LTE, IP, messaging).
• Provide leadership in managing network outages from localized incidents to network-wide events.
• Lead and mentor NOC personnel, offering technical guidance and skill development.
• Develop and maintain training programs and operational documentation.
• Communicate effectively with internal and external stakeholders regarding service impacts and resolution progress.
• Support capital program deployments through real-time alarm monitoring, initial triage, and break-fix change execution.
• Provide / operational monitoring, ticket handling, and troubleshooting to ensure network stability and minimize post-deployment issues.
• Monitor KPIs, alarms, and system degradations, escalating where needed to ensure proper implementation and network performance.
• Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues.
• Respond to alarms from tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk.
• Work closely with deployment teams (, NCI/ATAC) to escalate and resolve service-impacting issues.
• Schedule and coordinate critical maintenance and break-fix activities with internal teams and vendors.
• Participate in troubleshooting bridges to resolve outages and degradation events linked to capital program deployments.
Technical Experience and Skills• – years of technical experience in telecom or network operations.
• Proficiency in messaging network technologies, including Mavenir SMS, MMS, RCS, VMAS, and mStore.
• Strong expertise in G core functions like AMF, SMF, UPF, NRF, and NSSF.
• Understanding of G core networking protocols, such as Diameter and SIP
• Experienced using diagnostic tools including Wireshark, tcpdump, OpenSearch, and Splunk.
• Effective leadership, communication, and documentation skills.
• Proficient in using standard tools such as Microsoft Office and relevant network databases.
Education• High School Diploma or GED (required).
Work Schedule and Travel
• -hour shifts.
• Must be available to lead troubleshooting sessions and handle critical outages outside of regular hours.
EEO:“
Required Skill Profession
Computer Occupations