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Urgent! Service Dispatch Supervisor - Stanley Access Technologies Job Opening In Longwood – Now Hiring Allegion

Service Dispatch Supervisor Stanley Access Technologies



Job description

Creating Peace of Mind by Pioneering Safety and Security

Service Dispatch Supervisor – Longwood, FL (Hybrid)

Stanley Access Technologies (Allegion) is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors.

Our growing product and service offerings have driven significant growth for our service business.

Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others.

At Allegion, we are driven by a bold vision: redefining safety while empowering our employees to thrive.

When you join our team, you become part of a culture that values innovation, purpose, and excellence.

This role offers the benefits of our dynamic hybrid work model—combining in-person collaboration for meaningful moments with the flexibility of remote work.

Since hybrid arrangements can vary based on the needs of the individual, team and business, your talent acquisition partner will provide specific hybrid details about this role.

We are committed to fostering a healthy work-life balance and building meaningful connections, ensuring you have the tools, resources, and support needed to excel in any environment.

Together, we’ll unlock your potential and create a lasting impact.

What You Will Do:

  • Direct the activities of 10-25 service technicians and possibly 1 dispatcher, share on call duties
  • Oversee and develop processes and tools to drive productivity, efficiency and customer satisfaction that will maximize revenue, visiting new and existing customers a must.
  • Meet or exceed region service goals including, incoming business, sales, expense/revenue ratio, service delivery, margin rates, inventory etc.
  • Create an environment which achieves ultimate customer service/satisfaction while meeting/exceeding region targets.
  • Form high performing teams and lead region efforts to source, hire, train and develop talent.
  • Provide leadership in setting and achieving Region goals in the profitable installation, maintenance and repair of Stanley products and the growth of the service direct customer base.
  • Analyze, develop, and implement systems and process productivity enhancements.
  • Direct leadership of Service Technicians, Service Dispatcher, Warehouse personnel and administrative support.
  • Participate actively and support all initiatives such as hiring, training and mentoring service technicians to drive efficiency.
  • Model, foster and drive the Stanley values including Accountability, Respect, Integrity, Vision, Stretch, Boundaryless and Speed.
  • Audit of all incoming work orders for accuracy i.e., Part numbers, Door ID’s, Signatures, Customer Forms, PO numbers and NTE.
  • Perform half day or full day ride along, evaluate work practices and safety equipment
  • What You Need to Succeed:

  • A valid state driver’s license without restrictions AND a clean driving record
  • Ability to work nights and/or weekends as necessary
  • Undergraduate degree (technical preferred, BSEE/BSME) OR equivalent related experience
  • Strong business acumen (drive productivity, P&L understanding, data analysis)
  • Strong computer skills (Microsoft applications, SAP & spreadsheets)
  • Additional Preferred Skills and Knowledge:

  • Prior field sales or field service experience
  • Prior experience with high involvement work teams & supervisory responsibilities
  • We are looking for energetic, detailed oriented people that focus on execution, meet commitments, break through turf issues, and have a passion to exceed customer expectations
  • Why Work for Us?

    Allegion is a Great Place to Grow your Career if:

  • You're seeking a rewarding opportunity that allows you to truly help others.

    With thousands of employees and customers around the world, there’s plenty of room to make an impact.

    As our values state, “this is your business, run with it”.

  • You’re looking for a company that will invest in your professional development.

    As we grow, we want you to grow with us.

  • You want a culture that promotes work-life balance.

    Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! 

  • What You’ll Get from Us:

  • Health, dental and vision insurance coverage, helping you “be safe, be healthy”.

  • A commitment to your future with a 401K plan, offering a 6% company match and no vesting period

  • Tuition Reimbursement

  • Unlimited PTO 

  • Employee Discounts through

  • Community involvement and opportunities to give back so you can “serve others, not yourself” 

  • Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching


  • Required Skill Profession

    Material Recording, Scheduling, Dispatching, And Distributing Workers



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      Unlock Your Service Dispatch Potential: Insight & Career Growth Guide


    • Real-time Service Dispatch Jobs Trends in Longwood, United States (Graphical Representation)

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Allegion adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
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    • Interview Tips for Service Dispatch Supervisor Stanley Access Technologies Job Success
      Allegion interview tips for Service Dispatch Supervisor   Stanley Access Technologies

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Allegion's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
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      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Service Dispatch Supervisor Stanley Access Technologies interview at Allegion, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Allegion's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

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