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Sr. ServiceNow Application Engineer Job Opening In Pleasanton – Now Hiring Workday


Job description

About the Role

We are seeking a Senior ServiceNow Developer with 8+ years of experience in Information technology.

That includes 6+ years of experience as a ServiceNow Developer, with deep knowledge of ServiceNow platform architecture, design, and development.

This role will play a key part in designing and implementing scalable, secure, and high-performing solutions across ITSM based on business needs.

The ideal candidate combines deep technical expertise with platform governance awareness, strong problem-solving skills, and a passion for driving platform maturity and automation.

About You

Responsibilities:

  • Design and Develop: Build and configure solutions using ServiceNow best practices across ITSM, CMDB, Service Catalog, Workflows, Flow Designer, IntegrationHub, and custom applications.

  • Platform Enhancements: Drive enhancements and improvements to the ServiceNow platform aligned with business goals and IT strategy.

  • Integration: Develop and support integrations with third-party systems using APIs, IntegrationHub, MID Servers, and other technologies.

  • Governance & Standards: Ensure solutions are compliant with platform governance, maintain security and performance standards, and follow version control and release management protocols.

  • Incident & Change Management: Troubleshoot and resolve complex incidents and support change management through the SDLC process.

  • Exposure to AI: Demonstrable expertise in ServiceNow's AI capabilities, specifically Now Assist, AI Agents, and Virtual Agent/NLU.

    Also to keep up with new ServiceNow releases and features.

  • Mentoring & Collaboration: Provide guidance to junior developers and collaborate closely with BAs, architects, and stakeholders to translate business requirements into technical deliverables.

  • Documentation: Maintain technical documentation including design specifications, architecture diagrams, and support artifacts.

  • Platform Upgrades: Support and lead platform upgrades, patches, and health checks to ensure long-term system stability and supportability.

  • Communication and stakeholder Management: Confident in leading demos, workshops, and requirement walkthroughs.

  • Problem-Solving & Critical Thinking: Approach challenges holistically — not just “how to code it” but “is this the right process to automate?” Apply structured troubleshooting during high-pressure incidents.

  • Time and Priority Management: Ability to stay organized in fast-paced, global environment and manage multiple projects and deliverables in parallel.

  • About You:

    Required Qualifications:

  • 8+ years of experience in Information Technology, ideally within a large technology company.

  • 6+ years of deep experience as a ServiceNow developer with exposure to various modules(ITSM, ITOM, ITAM), integrations, scripting and configuration management.

  • Bachelor's degree in a computer related field or equivalent work experience.

  • Strong technical expertise in core platform and advanced development, integrations, data & CMDB, Automation & AI.

  • Other Qualifications:

  • Global delivery experience in leading distributed teams across international locations.

  • ServiceNow Certified System Administrator (CSA)

  • Certified Implementation Specialist (CIS)

  • ServiceNow Certified Application Developer (CAD) is highly desired.

  • Cloud & Security Knowledge: Azure, AWS, basics, SSO/SAML, OAuth, certificate management.

  • Experience of building modern experiences using Service Portal, UI Builder, or integrating with React/Angular.

  • Cross domain expertise with exposure to SecOps, ITAM, ITOM beyond ITSM.

  • Bachelor's degree in a computer related field or equivalent work experience.

  • Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Sr ServiceNow Potential: Insight & Career Growth Guide


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