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Technical Support Engineer Tier 2 Job Opening In Abiquiu – Now Hiring Mitratech


Job description

:
  • Provide assistance to customers, consultants and partners on the usage of Mitratech products through our customer support portal, email, chat and phone

  • Troubleshoot issues through reproducing the problem and determine resolution

  • Triage newly reported problems, assign proper severity and work to identify a resolution

  • Update the ticket tracking system to provide accurate and current status of support issues

  • Create Knowledge-base articles regularly to expand self-help tools for customers and internally
  • Qualifications:

  • 3+ years of experience working with enterprise software applications in support, development/QA, services or similar technical role

  • Experience writing SQL queries required

  • Experience working with Java/J2EE applications required

  • Experience working with Application Servers such as Tomcat, Weblogic and/or WebSphere preferred

  • Experience with performance tuning of applications or databases preferred

  • Experience with relational databases including Oracle and/or SQL Server preferred but not required

  • Experience with Windows and/or Unix operating systems

  • Experience with Business Objects or any Business Intelligence technology preferred but not required

  • Excellent organizational, customer relationship, verbal and written communication skills

  • Highly dependable and professional

  • Excellent problem solving and listening skills

  • Highly motivated, self-starter with a positive attitude 
  • Education

  • Bachelor or Master of Science in Computer Science/Engineering or relevant experience required.
  • We are an equal-opportunity employer that values diversity at all levels.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Technical Support Potential: Insight & Career Growth Guide


    Real-time Technical Support Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Abiquiu, United States, highlighting market share and opportunities for professionals in Technical Support roles.

    60386 Jobs in United States
    60386
    1 Jobs in Abiquiu
    1
    Download Technical Support Jobs Trends in Abiquiu and United States

    Are You Looking for Technical Support Engineer Tier 2 Job?

    Great news! is currently hiring and seeking a Technical Support Engineer Tier 2 to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Mitratech adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Technical Support Engineer Tier 2 Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Abiquiu. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Technical Support Engineer Tier 2?

    Key qualifications for Technical Support Engineer Tier 2 typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Technical Support Engineer Tier 2 Job Success

    Mitratech interview tips for Technical Support Engineer Tier 2

    Here are some tips to help you prepare for and ace your Technical Support Engineer Tier 2 job interview:

    Before the Interview:

    Research: Learn about the Mitratech's mission, values, products, and the specific job requirements and get further information about

    Other Openings

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    Final Thought:

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    By following these tips, you can increase your chances of making a positive impression and landing the job!

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