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Telesales Supervisor Job in Salem Recruiting by BroadPath

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Telesales Supervisor

🔖 Full Time

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Innovative, Dynamic, Fast Pace and Collaborative, these are just some of the words that our employees use to describe us but hey - don’t just take it from us - become a part of BroadPath today and experience our Culture of Constant Connection! At BroadPath we strive to transform the modern workplace by embracing the spirit of revolution coupled with advanced technology to create an experience out of every day. BroadPath needs Telesales Supervisors! Our Telesales Supervisor will be responsible for managing a team of Agents and Representatives and their related activities. Our Telesales Supervisor will have an active visible presence on the Call Center Virtual Floor, deliver face-to-face coaching support to Agents and Representatives, and drive performance. Supervisors will have a daily discussion with their team around trending utilizing huddle documents and performance reporting.

Responsibilities

Set priorities for the team to ensure task completion and performance goals such as quality, adherence, service level and average handling times are met
Ensures compliance to policies, procedures, and state and federal regulations
Monitor performance and provide coaching and feedback to team members
Assists the team with escalated calls as needed
Monitors team chat to answer questions and discuss project priorities with the team
Assist Workforce Management in developing and managing schedules
May be managing local and remote team members. Monitor and evaluate teams calls on a daily/weekly basis

Qualifications

Minimum of one year of recent experience as a Telesales Supervisor
Experience managing employee performance including coaching to call center metrics
Must have strong technical skills (Microsoft Windows, keyboarding skills, strong systems aptitude, etc.)
Experience with support channels including telephone, email, and chat
Excellent verbal and written communication skills
High school diploma or equivalent
Must reside in Salem, OR, within driving distance of our Hive location

Preferred Qualifications

Active Health Producer License in state of residency

Diversity Statement

At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!

Equal Employment Opportunity/Disability/Veterans

If you need accommodation due to a disability, please email us at HR@Broad-path.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process

BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

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Are You Looking for a Telesales Supervisor job in Salem?

Great News! We've discovered an exciting live job opportunity for a Telesales Supervisor position in Salem. This job is currently open for hiring/recruiting by BroadPath, exclusively for you at United States Jobs Expertini. Feel free to download the job details here.
What is the Telesales Supervisor Jobs Trends in Salem and United States?

Explore the current trends for Telesales Supervisor jobs in Salem and United States at Expertini. The following graph provides insights into the job market dynamics.
What is the work culture like at BroadPath?

The work culture at BroadPath must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs BroadPath and also by visiting their official website through Google.
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The World Cities Report 2020 sheds light on the intrinsic value of sustainable urbanization in United States, particularly within Salem. It explores this value from economic, social, and environmental angles, encompassing the intangible aspects that contribute to Salem's distinct character. Moreover, the report delves into the role of innovation and technology, the responsibilities of local governments, targeted investments, and the effective implementation of the New Urban Agenda in promoting sustainable urbanization globally. For a deeper dive into population growth trends and diversity in Salem, additional details can be found on Salem Wikipedia.
Is BroadPath hiring in Salem?

Yes, we found live job(s) for BroadPath in Salem.
Are there any jobs for Telesales Supervisor in United States?

Telesales Supervisor jobs are available in United States.
Curious about the cost of living in Salem compared to other cities in United States? Uncover the details!

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The average salary range for Telesales Supervisor in Salem varies, but the standard pay scale is rated "Standard" in Salem. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
How can I apply for a job at BroadPath?

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What are the key qualifications for Telesales Supervisor?

Key qualifications for Telesales Supervisor typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
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